Network Support Technician - Information Technology

Temple Texas•Temple, TX

1d•Onsite

About The Position

The Network Support Technician for the City’s Video Management System (VMS), under the general supervision of the IT Infrastructure Division Director, is responsible for the installation, maintenance, troubleshooting, and lifecycle management of the organization's video surveillance systems and supporting infrastructure. This position serves as the primary technical resource for surveillance camera deployments, system upgrades, storage management, and replacement projects. The Network Support Technician coordinates with internal departments, vendors, and contractors to ensure reliable operation of security camera systems across all facilities.

Requirements

Combination of education and experience equivalent to an Associate degree in Information Technology, Computer Networking, Electronics, or related field
Three (3) years of experience supporting IP-based video surveillance systems, network infrastructure, or security technologies, including troubleshooting hardware, software, and network connectivity issues
Knowledge of TCP/IP networking, switching, routing, VLANs, and PoE

Nice To Haves

Experience with Milestone
Experience supporting large-scale surveillance environments
Knowledge of server and storage technologies
Industry certifications such as CompTIA Network+, Security+, or manufacturer-specific surveillance certifications.
Experience coordinating contractors and managing technology projects

Responsibilities

Installs, configures, and maintains IP-based video surveillance cameras and related equipment
Oversees new camera deployments from planning through implementation
Performs camera replacements as part of established equipment lifecycle and replacement programs
Configures camera settings, recording schedules, retention policies, and system integrations
Monitors camera performance and proactively addresses issues affecting system reliability
Troubleshoots camera connectivity, image quality, recording, and performance issues
Maintains accurate documentation of camera locations, configurations, and system inventories
Oversees network infrastructure requirements for camera installations, including switching, cabling, fiber, wireless connectivity, and power requirements
Installs, configures, and troubleshoots network switches, Power over Ethernet (PoE) devices, and other supporting equipment
Works with IT and Facilities personnel to ensure adequate infrastructure is available for new deployments
Evaluates infrastructure needs for future expansion and recommends upgrades as necessary
Monitors and maintains video management system (VMS) servers and storage platforms
Oversees storage allocation, retention requirements, and system capacity planning
Facilitates server upgrades, hardware replacements, and system expansions
Assists with backup, disaster recovery, and system redundancy planning for surveillance systems
Monitors system health and performance to ensure continuous operation and compliance with retention requirements
Serves as the primary point of contact for surveillance system vendors and installation contractors
Oversees project schedules, site surveys, equipment procurement, and installation activities
Verifies completed installations meet organizational standards and project requirements
Assists with budgeting, equipment selection, and project planning for surveillance initiatives
Maintains vendor relationships and oversees warranty repairs and support requests
Performs preventative maintenance on surveillance equipment and supporting infrastructure
Responds to service requests and troubleshoot system issues
Participates in on-call support and emergency response activities as required
Maintains compliance with security, technology, and organizational standards
Develops and maintains technical documentation, procedures, and standards.
Follows City policies, procedures, and safety guidelines
Performs other duties as assigned