Information Technology Technician

Churchill Downs Incorporated•Terre Haute, IN

1d•Onsite

About The Position

Information Technology technicians support all PC users, all PC hardware, and all related applications. This position ensures all team members can access the required technology and information required for their respective job functions.

Requirements

Stellar verbal communication skills suitable for a professional and fast-paced environment.
Type 50 WPM
Advanced Knowledge of Microsoft Active Directory
Advanced Knowledge of PC Components
Advanced Knowledge of Windows Server 2016 & Up
Minimum of 3 years performing day-to-day end user support in a Microsoft Windows 10 environment, or a minimum combination of 3 years of related education and work experience.
Candidate must possess both verbal and written skills necessary to effectively communicate with the media, governmental officials and the public.
Must be able to communicate effectively with all levels of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Ability to compute rate, ratio and percent, and to draw and interpret graphs.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
Must be able to maintain a license issued by the Indiana Gaming Commission
At Least 1 of the following: CompTIA I.T. Fundamentals, CompTIA Network+, CompTIA Security+, CompTIA CySA+, CompTIA Server+, CyberSecurity (Any Professional Certification), Microsoft Office 365 Certified
Candidate must be experienced in Microsoft Office.

Nice To Haves

Casino Gaming Experience
Aristocrat Oasis Administration
Project Planning

Responsibilities

Provide stellar customer service to all team members, vendors, and guests of Terre Haute Casino Resort.
Provides 24/7 on-call support for complex and critical computer application problems and issues.
Offers support to the Information Technology staff for duties as assigned.
Performs all duties necessary to ensure high reliability of users and computer systems, as assigned.
Review and adhere to all Information Technology policies, internal controls and standard operating procedures set forth by Churchill Downs Inc. and Terre Haute Casino Resort.
Must complete a minimum of 20 hours of training quarterly in an area related to Information Technology, Casino Operations, Customer Service, Productivity, Management or Leadership, as assigned and approved by the Senior Director of Information Technology.
Regularly required to stand, walk, kneel, reach with arms and hands, bend, crawl in small spaces and have the ability to lift up to 50 pounds.
During project prep and go live weeks, the schedule is subject to change to accommodate the demands of the current project, as determined by the department or project leadership.
Schedules are subject to change to accommodate business needs.
All other duties as assigned.

Benefits

401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development