Technology Sales Support Specialist
About The Position
We are looking for a Technology Sales Support Specialist to join our Minneapolis team supporting State of Minnesota and cooperative purchasing contracts. In this role, you are the engine that keeps our sales cycle moving. Whether you're navigating complex order management or acting as the bridge between our sales reps and our vendors, your precision and communication skills will directly impact our bottom line. Success in this role requires the ability to manage high-volume requests with speed and accuracy. This role is ideal for candidates with experience in: Technology distributors (Ingram Micro, TD SYNNEX) IT resellers / VARs (CDW, SHI, Insight) Inside sales or order management in high-volume environments
Requirements
- 2+ years of proven success in Inside Sales, Sales Support, Order Management, or within a Technology Distribution/Reseller environment.
- Proficiency with HubSpot and Autotask are a plus.
- Strong verbal and written skills are a must. You can craft a clear, professional email and handle complex phone requests with ease.
- Attention to Detail: You have an "eagle eye" for SKUs, pricing tiers, and contract terms. You believe that if it isn't documented correctly, it isn't done.
- Tech-Minded: Comfortable navigating CRM platforms and order management software; experience with the tech hardware/software sales cycle is a major plus.
- Must be a US Citizen.
- This position is not eligible for OPT/CPT sponsorship.
Nice To Haves
- Experience with technology distributors (Ingram Micro, TD SYNNEX)
- Experience with IT resellers / VARs (CDW, SHI, Insight)
- Experience in inside sales or order management in high-volume environments
Responsibilities
- Respond to customer inquiries related to products, pricing, and ordering
- Provide product availability, pricing guidance, and basic support
- Support outbound engagement with lower-tier customers
- Prepare accurate quotes aligned with contract and OEM pricing
- Process orders and validate configurations and pricing
- Coordinate with distributors and manufacturers to ensure timely fulfillment
- Track shipments and resolve delivery issues
- Manage RMAs and warranty requests
- Ensure all quotes and orders align with State and cooperative contract requirements
- Validate eligible products, pricing structures, and OEM authorizations
- Maintain accurate documentation and records for compliance
Benefits
- Competitive Compensation
- Great benefits package
- Year-end Bonus incentive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
