Technology Purchasing / Sales Support

Corserva • Orlando, FL

7d

About The Position

Corserva is a leading U.S.-based IT managed service provider that delivers secure, scalable, and high-performance technology solutions to enterprise clients across various industries. Focusing on innovation and excellence, we empower our clients to achieve their business objectives through reliable IT infrastructure and services. This Information Technology purchasing sales support candidate must be extremely organized, enjoy working in fast-paced environment, and have experience in the IT industry. This inside sales support purchasing candidate will be responsible for full cycle of services such as sourcing products, creating quotes, placing orders, and providing exceptional customer support.

Requirements

• Ability to multi-task, stay organized, and track multiple customer requests
• Experience with ConnectWise
• Proficient with general office applications including online purchasing system and internet savvy
• Good with numbers and understanding of pricing and margin
• Strong organizational, presentation, and customer service skills with attention to detail
• Skill in preparing written communications and materials
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Ecommerce experience
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast-moving environment

Responsibilities

• Source a multitude of different products and services
• Prepare purchase orders for products through company systems or other established processes
• Administer the purchasing system
• Utilize purchasing system for procurement of products
• Work with vendors to maintain viable relationships
• Perform the RMA process to procure replacement products from manufacturers and vendors or refund
• Return defective equipment to manufacturers and vendors for replacement or new purchase
• Maintain product listing, with price and cost information, in company systems
• Escalate manufacturer and vendor grievances to the Director of Operations as needed
• Maintain manufacturer and vendor relationships and contracts
• Work with the Accounting and Finance department to ensure accurate and timely processing of customer invoices
• Provide detailed product information to the sales team when preparing quotes
• Assist the Sales Team with their duties and responsibilities as needed
• Understand the Quoting process that initiates the Sales Order process that initiates the purchasing process which flows through to receiving
• Attend weekly sales meetings and ensure open orders and returns are compliant with company policy
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Review relevant publications and online materials to remain up-to-date with current and future trends emerging in the industry
• Responsible for managing service tickets in company systems as they occur

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level