Technology Programs Specialist (Ref#: M11) Saskatoon Co-op

Co-op•Saskatoon, SK

5d•Hybrid

About The Position

Saskatoon Co-op is seeking a Technology Programs Specialist to support its mission of serving members with products and services that help build, feed, and fuel individuals and communities. This member-owned business returns profits to its members and keeps them in the local economy. With over 1400 employees, Saskatoon Co-op serves over 127,000 members across various sectors including grocery, liquor, pharmacy, petroleum, home and building solutions, and agricultural supplies.

Requirements

Diploma or Degree in Information Technology, Computer Science or a related field.
2-5 years of experience in IT support, technical coordination, or systems administration.

Nice To Haves

Experience with M365
Experience with compliance related programs
Experience with retail technology environments
Experience supporting multi-location operations
Certifications or designations such as A+, Network+, ITIL Foundation or COBIT Foundations

Responsibilities

Build, formalize, and maintain technology governance frameworks and standards.
Develop governance documentation, process maps, tools, and recurring review structures (e.g., heatmaps, lifecycle calendars).
Monitor compliance with governance requirements across divisions and sites.
Create and maintain metrics, dashboards, and reports that track governance effectiveness, asset health, lifecycle progress, and organizational readiness.
Co-ordinate and track roll-outs of technology, processes and procedures.
Lead the full lifecycle of hardware assets, including computers, POS systems, Moneris terminals, network switches, and other physical IT equipment.
Participate in defining and refining the routine cadence of lifecycle checks and site visits.
Maintain a centralized, accurate asset inventory and ensure proper asset assignment and tracking across all locations.
Recommend changes to optimize the quantity or type of hardware being utilized.
Develop and maintain PCI documentation, forms, templates, checklists and training materials.
Support PCI audits by identifying gaps and ensuring that technology practices meet compliance requirements.
Coordinate secure access provisioning and deprovisioning as part of the broader governance program.
Assist in ensuring that technology procedures align with organizational security requirements and regulatory standards.
Serve as a primary liaison between divisions, the technology team, and external partners such as FCL service desk teams.
Collaborate with external vendors (e.g., Moneris, hardware suppliers, managed service providers) for information, support, or program alignment.
Support employee onboarding and offboarding processes related to technology (access, credentials, documentation, equipment coordination).
Triage general technology questions or issues using help desk experience, escalating appropriately.
Coordinate and deliver training related to governance programs, PCI requirements, or lifecycle processes.
Provide on-site support to outlying locations with a travel cadence similar to existing technical staff.
Maintain clear communication and documentation to support consistent experiences across all locations.