Technology Program Manager
About The Position
The Program Manager administers and manages the delivery of large-scale, complex infrastructure, tolling, and technology programs and projects in alignment with the agency’s vision and mission. The role leads development and implementation of the program management strategic plan, including defining best practices, policies, procedures, and processes. It oversees program and project planning, implementation, and completion, ensuring work is managed toward milestones and delivered on time and within budget. The position oversees program and project strategy, risk assessment and planning, quality control, and delivery. It coordinates staff, contractors, consultants, stakeholders, and outside agencies; manages project schedules, budgets, quality assurance, contractual requirements, risks, and issues; and communicates progress and performance information to management and other parties. It may supervise two to ten personnel and may require occasional night and weekend work, including potentially overnight shift work during inclement weather events. The position requires a bachelor’s degree in Business Administration, Computer Science, or a related field, although professional experience may be substituted year for year for the required college education. A valid Texas driver’s license and good driving record are also required. Relevant experience includes IT program/project management and managing direct reports. The role requires familiarity with SDLC, waterfall and agile methodologies, problem resolution, troubleshooting, and communicating complex technical subject matter to upper management. Program/project management certifications are preferred.
Requirements
- Bachelor’s degree in Business Administration, Computer Science, or a related field from an accredited college or university; professional experience may substitute year for year for the required college education.
- Valid Texas driver’s license and good driving record.
- Progressively responsible work experience in IT program/project management and managing direct reports.
- Strong understanding of SDLC and familiarity with waterfall and agile methodologies.
- Proven background in problem resolution and troubleshooting.
- Ability to communicate complex technical subject matter to upper management.
- May require registration, certification, or licensure in a specialty area.
- Strong leadership and interpersonal skills, including the ability to motivate and guide others and build cohesive teams.
- Knowledge of electronic toll collection operations and procedures and violation enforcement operations and procedures.
- Strong skills using project management tools and systems, including scheduling software.
- Proficient with Microsoft Office MS 365 Suite and Adobe Acrobat.
- Familiarity with collaborative working environments such as Microsoft Teams and SharePoint.
- Ability to manage multiple people and unrelated projects simultaneously and resolve competing requirements between functional groups.
- Effective verbal and written communication skills, including the ability to communicate with coworkers, the public, industry, and governmental representatives.
- Ability to handle confidential materials with considerable personal tact and initiative.
Nice To Haves
- Program/project management certifications such as CAPM, PMP, PgMP, or other related certifications.
- Experience using Primavera P6 and Microsoft Project.
Responsibilities
- Develop and implement the program management strategic plan, policies, procedures, and processes.
- Manage multiple projects to maintain alignment with the agency’s vision and mission, including planning, organizing, coordinating, and monitoring activities through successful execution and completion.
- Create and apply standardized project management methodologies, including project definition, planning, risk management, project control, and change management.
- Review and assign roles and responsibilities, coordinate workflow, and manage work toward program and project milestones and delivery.
- Monitor work performance and develop and approve schedules to ensure milestones are met on schedule, under budget, and in compliance with quality assurance and contract specifications.
- Manage budget expenditures associated with contractual agreements within the project scope.
- Establish best-practice standards; identify, manage, and resolve risks and issues that may impede progress; and monitor evaluation activities and implement process improvements as appropriate.
- Serve as the principal contact for programs and projects and communicate progress and issues to management, project managers, contractors, consultants, stakeholders, and outside agencies.
- Develop and present comprehensive program and project performance and productivity reports related to division initiatives and assigned projects.
- Communicate complex information clearly and concisely to the Executive Management team.
- Plan, organize, prioritize, coordinate, train, support, assign, and evaluate the work of subordinate project managers.
- Perform related work as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
