Program Specialist - Telehealth Technology Program Manager

Veterans Health Administration • Sioux Falls, SD

2d • Hybrid

About The Position

The Program Specialist provides operational and technical program management and support to sustain clinical Telehealth operations throughout the Sioux Falls VA Health Care System. The role supports Telehealth and Connected Care services at four Community Based Outpatient Clinics, one Primary Care Telehealth Outpatient Clinic, two Vet Centers, and Veterans’ residences, including state-sponsored Veterans’ Homes.

The position manages technologies used by Telehealth and Connected Care, leads major technology deployments and upgrades, and oversees equipment implementation and integration with existing IT systems and networks. It also provides technical leadership, support, training coordination, project oversight, performance monitoring, reporting, and assistance with acquisition planning. Work is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m.; hours may be discussed during the interview. Ad hoc telework may be authorized, with eligibility discussed during the interview. This is not a virtual position.

Requirements

• One year of specialized experience equivalent to at least GS-07, involving technology-based program or system operations, implementation, maintenance, or improvement; technical support and troubleshooting; program data and reporting; and stakeholder coordination, policy application, user assistance, or training.
• Alternatively, two years of progressively higher-level graduate education, a master’s or equivalent graduate degree, or an LL.B. or J.D. in a related field; education must demonstrate relevant knowledge and skills.
• Alternatively, a qualifying combination of graduate education beyond the first year and specialized experience.
• A valid U.S. state-issued driver's license.
• U.S. citizenship.
• Current federal employees and certain former federal employees must meet the GS-09 time-in-grade requirement of 52 weeks at GS-07.
• Complete the required application, questionnaire, and online assessment.
• Meet applicable background and security investigation requirements and complete the online onboarding process.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Physical demands include walking, standing, bending, stooping, kneeling, crouching, reaching, carrying items, driving, and potentially sitting or standing for most of the workday; lift and move equipment up to 50 pounds and reach above shoulder level.
• Fieldwork may require travel for training, meetings, and conferences.

Responsibilities

• Manage operations of technologies used by Telehealth and Connected Care programs and act as project manager for major deployments, upgrades, retrofits, and refresh projects.
• Oversee technology implementations, including equipment review, testing, configuration, installation, security, and verification of integration with the existing IT network.
• Serve as technical subject-matter expert and team leader for integrating Telehealth and Connected Care technologies with associated systems and products, including scheduling interfaces and future integrations.
• Collaborate with OIT, Biomedical Engineering, the Unified Communications Infrastructure Support team, and other technical staff on development, implementation, operations, and maintenance of technologies.
• Manage projects involving multiple technologies or stakeholders; monitor milestones and deliverables and ensure tasks are completed accurately and on time.
• Identify technology-related development, training, and orientation needs for Telehealth and other staff.
• Provide technical support and resolve issues across the facility and healthcare system, consulting OIT stakeholders as needed.
• Assist in evaluating and monitoring the quality, safety, efficiency, utilization, productivity, and effectiveness of technologies and their integration; identify trends and concerns involving clinical care and performance.
• Create and generate system and device utilization and availability reports for Telehealth leadership and VAMC leadership.
• Assist with development, planning, and establishment of the contractual strategy for acquiring Telehealth equipment.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level