Technology Products Launch Lead

Flagstar Bank•New York, NY

2d•Onsite

About The Position

The Technology Products Launch Lead is responsible for ensuring that technology-enabled products, services, and platform capabilities delivered through OneX are successfully adopted by the business. This role owns the change management lifecycle for product implementations - from stakeholder readiness and communication planning through training, rollout, and adoption measurement. Under OneX, the Business owns adoption and change management. This role ensures that ownership is supported with structured methodology, proactive planning, and hands-on execution. As S2 capabilities evolve, this role drives the business readiness required to realize the full value of the firm’s technology investments.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Information Security or Computer Science.
Minimum experience required: 6+ Years experience in organizational change management, with a focus on technology-driven product or platform implementations
Proven ability to lead change for enterprise-scale initiatives across multiple business units
Strong experience developing training curricula, communications plans, and stakeholder engagement strategies
Excellent facilitation, presentation, and written communication skills
Ability to work cross-functionally with product, technology, and business leadership
Experience in a matrixed organization with competing priorities and multiple delivery streams

Nice To Haves

Bachelor’s degree in Business, Organizational Development, Communications, or related field
Experience in banking, financial services, or fintech
Prosci ADKAR certification, CCMP (Certified Change Management Professional), or equivalent
Familiarity with product operating models and agile delivery frameworks
Experience with enterprise platforms
Prior EPMO or PMO experience with enterprise-wide change governance

Responsibilities

Develop and execute change management strategies and plans for product implementations across all lines of business
Conduct impact assessments to identify stakeholder groups, business process changes, and organizational readiness gaps
Define change milestones aligned to product delivery timelines, coordinating with quint delivery teams and business leadership
Create and maintain stakeholder engagement plans with targeted communication cadences
Design and deliver training programs, job aids, quick-reference guides, and enablement materials for product rollouts
Coordinate with business leaders and subject matter experts to tailor training to specific user populations
Manage training logistics, scheduling, and completion tracking across business units
Build a scalable knowledge base of change management artifacts for reuse across future implementations
Own the communication plan for product implementations: pre-launch awareness, launch messaging, post-launch support
Partner with business leadership to ensure frontline managers are prepared to reinforce change and address resistance
Facilitate readiness checkpoints and go/no-go assessments prior to product rollouts
Serve as the primary point of contact for change-related escalations during implementation
Define and track adoption KPIs — utilization rates, proficiency milestones, support ticket trends, and user satisfaction
Conduct post-implementation reviews to capture lessons learned and drive process improvement
Report adoption of metrics to the Head of Technology Product and business stakeholders, identifying barriers and recommending corrective actions
Contribute to the maturation of the enterprise change management capability within EPMO
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.