Manager - Technology Products

United Airlines•Chicago, IL

1d•Hybrid

About The Position

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together.

Requirements

Bachelor’s degree or equivalent experience
3+ years of proven Salesforce experience
Experience in leading/managing a broad-based cross-functional team
Demonstrated experience successfully cross-collaborating with stakeholders on technology initiatives
Proven experience in developing and implementing strategies for large-scale technology initiatives
A strong, hands-on working knowledge of Salesforce functionality and capabilities
Strategic vision & planning skills
Proven project management, analytical & presentation skills
Strong communication skills (verbal & written) with leadership, project management team & stakeholders

Nice To Haves

MBA
Salesforce Certified Advanced Administrator
Working knowledge of Cargo industry technology platform
Being a subject matter expert in the noted technology platform
Experience in functioning as the primary business owner for a technology platform

Responsibilities

Develop and Implement Strategic Direction for Salesforce - Lead the planning and strategy development for technology deliverables to ensure a coordinated approach that aligns with Cargo's strategic direction. Ensure that strategy and the supporting tactics enable highly competitive capabilities for the Cargo organization.
Manage Salesforce Functionality - Optimize system performance by identifying and actioning automation and process opportunities. Manage the intake funnel for user requests. Assess requests and determine viability and priority. Partner with stakeholders to guide the development and implementation of the workstream, while leveraging a strong working knowledge of the system.
Communication/Relationships - Function as the primary point of contact, representing the business, for Salesforce Cargo user community, Cargo IT and technology vendor staff. Provide direction and guidance to direct reports and other internal stakeholders to ensure alignment with strategy. Communicate strategy and progress to Cargo leadership, keeping them abreast of new developments and the competitive landscape. Effectively manage the intake funnel, request prioritization process and progress of each request.