Technology Product Owner

Johnson & Johnson Innovative Medicine • Danvers, MA

1d • Onsite

About The Position

Johnson & Johnson Heart Recovery is seeking a Technology Product Owner for the Patient Case Squad within the Heart Recovery business (Abiomed). This role is primarily based in Danvers, Massachusetts. The Technology Product Owner is responsible for the end-to-end delivery of business and patient outcomes through ownership, evolution, and optimization of the Patient Case Management application. This role blends product strategy, engineering leadership, user-centric design, and strong business partnership to deliver capabilities that increase rep productivity, improve data quality, enhance physician and patient support, and drive adoption and utilization of Abiomed heart pumps.

Requirements

• 10+ years of experience in Technology, IT, or Product Management.
• 8+ Years of Experience working with CRM Solutions or Certifications in CRM Platforms
• Advanced Salesforce CRM expertise, including understanding of platform capabilities, configuration, and solution design.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent experience).
• Technical skills in Salesforce, CRM, Agile, Scrum, and product lifecycle management.
• Strong soft skills: proactive mindset, ability to lead through ambiguity, excellent communication, stakeholder management, and structured problem-solving.

Nice To Haves

• Passion for healthcare, clinical technology, and improving patient and physician support workflows.
• Highly organized, detail-oriented, and process-driven.
• Ability to empower teams while providing clarity, alignment, and strategic direction.

Responsibilities

• Own the patient case product vision and translate user needs, business priorities, and strategic objectives into a clear and actionable product roadmap.
• Identify opportunities that leverage technology—including AI, automation, and advanced analytics—to improve business performance and patient outcomes.
• Define value realization frameworks, including success metrics, KR/KPIs, and measurement plans tied to business and patient impact.
• Lead and partner with engineering teams to ensure high-quality, timely delivery of new capabilities and platform improvements.
• Oversee backlog management, user story quality, sequencing, and sprint execution.
• Remove blockers, guide decision-making, and maintain clarity and alignment across teams.
• Serve as a champion of the J&J MedTech Product Operating Model, driving user-centricity, iterative learning, transparency, and outcome-focused delivery.
• Lead adoption of Agile frameworks, ensuring effective ceremonies, continuous improvement, and alignment to team metrics.
• Partner closely with Commercial, Field, and other business teams to understand workflows, pain points, and strategic priorities.
• Lead discovery, user research, business process analysis, and problem framing aligned to company strategy and the Heart Recovery Tactical Plan.
• Manage and set expectations on feasibility, sequencing, and platform constraints.
• Identify and champion opportunities to apply AI, GenAI, automation, and digital data-capture technologies to solve key business challenges.
• Provide conceptual solution designs and effort estimates in collaboration with engineering teams, grounded in deep Salesforce expertise.
• Create a culture that focuses on helping people, improving workflows, and delivering measurable impact.
• Understand and visualize key business processes and articulate to engineering teams and business partners.
• Demonstrate commitment to diversity, equity, and inclusion, ensuring the attraction, development, and retention of diverse talent.
• Apply user-centric methods to build empathy and incorporate insights into product decisions including prototype development, user journey mapping, and business process flow.
• Lead with business agility, strong problem-solving abilities, and a test-and-learn mindset.
• Inspire, motivate, influence, and ability to teach and grow engineering, cross-functional teams, and business partners.
• Exhibit sound judgment and confidence in challenging assumptions and proposing innovative ideas.

Benefits

• medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• consolidated retirement plan (pension) and savings plan (401k).
• long-term incentive program.
• Vacation – up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year.
• Holiday pay, including Floating Holidays – up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees