Product Owner, Event Technology

Project Management Institute

16h

About The Position

PMI is looking for a senior level Product Owner, Event Technology who leads the strategic and day-to-day management of PMI’s digital event platform. This role acts as the primary owner of the product roadmap and backlog, serving as the bridge between business and development teams. The Product Owner ensures that both the technical platform and related operational processes are scalable, effective, and continuously optimized. The position requires a combination of product management expertise, operational excellence, and a customer-centric mindset to deliver high-quality digital event experiences. Responsibilities include establishing and meeting metrics and results, and achieving these by directing, overseeing, leading, and maintaining e-Commerce activities, projects, and resources in line with the overall organization strategy.

Requirements

• Senior level Digital Experience Owner with deep understanding of Product Design and Digital strategies.
• 5+ years in digital product management or digital experience roles, preferably in events, platforms, or e-commerce.
• 3+ years of hands-on experience managing agile teams and digital products in an enterprise environment.
• Strong understanding of digital event delivery models, UX design, and cross-platform integration.
• Demonstrated strength in partnering across leadership, marketing, portfolio leaders, product managers, and product owners.
• Proven ability to drive both strategic vision and detailed execution.
• Exceptional communication, stakeholder management, and facilitation skills.
• Sharp analytical and problem-solving abilities.
• Ability to translate business needs into clear, actionable documentation for cross-functional teams, including developers, QA, and UX.
• Demonstrated leadership in backlog grooming, story writing, and sprint planning.
• High attention to detail with a focus on delivering business value and excellent user experiences.
• Proficient in tools for visual documentation such as Miro or Visio to map data flows, workflows, and customer journeys.
• Experience defining and documenting data inputs/outputs, integrations, and success criteria for APIs and third-party platforms.
• Strong commercial and customer-centric acumen.

Nice To Haves

• Bachelor’s degree preferred in business, product development, or another related field.

Responsibilities

• Own the end-to-end product lifecycle for the digital event platform—from vision and strategy to backlog, sprint planning, and release.
• Create, manage, and prioritize a dynamic product backlog aligned with business objectives and stakeholder needs.
• Develop and maintain roadmaps, user stories, features, and acceptance criteria.
• Serve as the customer proxy and primary voice for users during agile ceremonies (standups, sprint planning, retrospectives).
• Ensure technical integrity and feasibility of feature delivery by collaborating with Dev, QA, UX, and Ops teams.
• Act as the primary POC for event technology including vendor management.
• Play a significant role in quality control and be the only team member empowered to accept stories as done.
• Oversee the day-to-day operations of the event platform including performance monitoring, troubleshooting, and enhancements.
• Lead end to end Event Technology initiatives including using research and discovery, development of user flows, wireframes, and stories (with UX/Design), and ongoing optimization in an Agile manner using Scrum methodology.
• Define and improve operational workflows related to event creation, setup, customer support, analytics, and post-event follow-up.
• Identify and resolve platform-related issues and blockers in a timely, customer-first manner.
• Collaborate with marketing, events, customer support, and vendor partners to ensure seamless event execution.
• Act as the single point of contact across marketing, portfolio owners, experience teams, and development.
• Facilitate business requirements gathering and clearly communicate technical options, timelines, and impact.
• Ensure transparency and alignment by maintaining backlog visibility and regular updates for stakeholders.
• Use data and analytics (Adobe, Tableau, VOC, etc.) to guide decisions, assess performance, and identify improvement opportunities.
• Act as a data steward for their respective area, responsible for defining, measuring, and synthesizing the needs and output of the data assets associated with their backlog, as well as understanding the interrelationship of PMI’s enterprise data assets.

Benefits

• An excellent total package, with compensation and benefits based upon your geographic location.
• Skill development opportunities, to help you grow now and into the future.
• Access to a global network, to enrich your professional experience.
• Flexible options to help balance work time and your time.
• Award and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior