Technology Product Manager, Salesforce

Calix

1d•$117,000 - $224,300

About The Position

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. About the role Own and strategically evolve the Success and Support instance of Salesforce, ensuring it delivers scalable, high-quality, and future-ready solutions that enable business outcomes. This role will act the as the governing authority of Salesforce by defining the target architecture, solution direction, and design principles, and ensuring all work delivered across Business Analysts, development teams, and supporting product resources aligns to all best practices of Salesforce. The Technology Product Manager, Salesforce is accountable for building and continuously maturing a best-in-class instance of the Salesforce for Calix by leveraging standard platform capabilities, minimizing unnecessary customization, and driving solution decisions that maximize agility, speed, maintainability, and long-term value. To achieve this, the Technology Product Manager, Salesforce maintains a deep and current command of trends, emerging technologies and industry best practices, translating that knowledge into a roadmap that keeps Calix’s internal capabilities ahead of the business demand. They operate in close partnership with the IT organization, bridging strategic intent and technical execution and serve as the connective tissue between platform capability decisions and the teams responsible for building, maintaining and scaling the underlying infrastructure.

Requirements

+8 years’ experience in CRM technology, ideally Salesforce but Microsoft Dynamics, Zen Desk or other leading vendor would be satisfactory
Experience in a customer support or customer success environment with deep understanding of business challenges and best practice approaches to address
Strong product ownership mindset, with proven ability to own a technology domain end-to-end, set vision, make decisions, and deliver outcomes
Deep understanding of modern technology platforms (e.g., Salesforce, Gong), with ability to apply capabilities and best practices to design scalable, high-quality solutions
Ability to translate between business and engineering, turning complex or ambiguous needs into clear solution designs and technical requirements
Strong architectural thinking, defining solution direction, design principles, and trade-offs across speed, scalability, and long-term maintainability
Bias toward simplicity and standardization, leveraging out-of-the-box capabilities and avoiding unnecessary customization to increase agility and reduce complexity
Exceptional stakeholder leadership, aligning diverse groups, driving decisions, and establishing a consistent way of working across the organization
Proven experience working cross-functionally, influencing without authority, and driving outcomes in a matrixed environment
Strong governance mindset, establishing and enforcing standards, approval gates, and release discipline without slowing delivery
Data-driven and outcome-focused, using insights and metrics to prioritize work and continuously improve platform performance and business impact
Proactive and forward-looking, identifying opportunities for optimization, automation, and innovation
High ownership and accountability, with a track record of follow-through and responsibility for delivered solution quality
Excellent communication and executive presence, able to articulate complex ideas, influence senior stakeholders, and drive SVP/VP alignment

Responsibilities

Own the end-to-end delivery of our Salesforce instance, including vision, roadmap, priorities, and ongoing evolution aligned to business strategy and operational needs
Define target solution architecture, platform standards, and design guardrails, ensuring all requirements, designs, and solutions align to the broader platform vision
Translate business requirements into clear solution designs and technical requirements, working across Business Analysts and engineering teams to deliver scalable, build-ready outcomes
Prioritize business requirements and solutions on case management, customer health, success and guidance tasks, next best action and reporting / dashboards
Drive platform decisions based on CRM best practices, prioritizing out-of-the-box capabilities, clean configuration, and standard patterns over unnecessary customization to increase agility, simplify support, and accelerate value delivery
Act as the central point of alignment across stakeholders, facilitating design sessions and decision forums to establish consistent ways of working, prevent siloed solutions, and ensure a unified approach to platform design and use
Partner closely with Business Analysts, Business Architects, and development teams to ensure solutions are cohesive, well-governed, and aligned to enterprise standards and architectural direction
Define and manage the Salesforce backlog, balancing business demand, platform health, technical debt, and continuous improvement of the overall instance
Act as the subject matter expert, staying current on capabilities, roadmap, and best practices to ensure a performant, extensible, and future-ready environment
Establish and enforce governance and release management processes, ensuring stakeholder approvals at key gates and that releases are aligned, reviewed, and formally signed off before deployment