Technology Operations Student

University of North Dakota•Grand Forks, ND

12d•Remote

About The Position

This is a part-time, non-benefited position for University of North Dakota (UND) students. The Technology Operations Student Employee will focus on the maintenance, repair, and configuration of office computers and other technology. This role is ideal for a student interested in hardware diagnostics, systems administration, and hands-on technical work. The student will work closely with Center for Innovation staff to keep office equipment running reliably, perform repairs, and configure software and settings to meet department needs.

Requirements

Currently enrolled in an undergraduate or graduate program at the university.
Demonstrated interest in computer hardware, systems administration, or a related field.
Comfortable opening, diagnosing, and repairing desktop and laptop computers.
Strong organizational, problem-solving, and time-management skills.
Skilled at configuring software, operating systems, and user settings on Windows and Mac devices.
Reliable, punctual, and able to maintain confidentiality of user information.
Successful completion of a Criminal History Background Check.
Must verify identity and eligibility to work in the US and complete the required employment eligibility verification form upon hire.
Resume
Cover Letter
Class schedule

Nice To Haves

Knowledge of programming, website configuration, and computer maintenance are a plus.

Responsibilities

Diagnose and repair hardware issues on computers, laptops, servers, network devices, monitors, printers, and peripherals.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Coordinate with departmental staff to identify and resolve technology problems within the center to ensure smooth and continuous facility operations.
Install, configure, and update software and operating systems on computers, servers, and other hardware.
Configure user accounts, permissions, and settings to align with office and security requirements.
Set up and configure business and productivity applications for department-specific software for use.
Research and evaluate new software tools, providing recommendations for department-wide configuration and adoption.
Staff the facility’s front desk, greeting visitors and directing inquiries to the appropriate individual.
Answer phone calls and emails, routing inquiries and requests to the correct individual.
Assist with scheduling events, room bookings, and calendar coordination for building members.
Support day-to-day office tasks such as data entry, correspondence, and preparing basic documents.