Student Support Technology (SST)
About The Position
This recruitment will be used to fill four part-time (a maximum of 24 hours per week) Student Support Technology (SST) position for the College of Business at Oregon State University (OSU). The pay rate for this position is $16.80 per hour. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. All job offers are contingent upon Human Resources final approval.
Requirements
- Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
- Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
- Must meet the applicable minimal enrollment standard
- High School student: Regularly enrolled in a high school or participating in a home-schooling program
- Undergraduate and post-baccalaureate student: 6 credit hours per term
- Undergraduate international student: 12 credit hours per term
- Graduate student officially admitted to Graduate School: 5 credit hours per term
- Graduate international student officially admitted to Graduate School: 9 credit hours per term
- Interpersonal communication skills, including phone etiquette
- Professional and courteous demeanor
- Desire to provide outstanding customer service
- Ability to work independently and learn quickly
- Self-motivated
Nice To Haves
- Experience with Microsoft Office 365
- Demonstrated knowledge of Windows 11
- Familiarity with Active Directory, DNS, DHCP, and networking basics
- A demonstrable commitment to promoting and enhancing diversity
Responsibilities
- Responding to walk-in, phone, and email questions about the computer lab
- Maintaining printers
- Cleaning computer labs and common areas
- Maintaining communication between Level 2 Student Support Technicians and full-time employees.
- Making and monitoring tickets within our ticketing system (Service Now).
- Opening and closing facilities
- Limited facilities maintenance
Benefits
- Skill development in Critical Thinking, Technology, Professionalism, Career & Self Development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
