Student Support Technology (SST)

OSU Oregon State University•Corvallis, OR

10d•$17•Onsite

About The Position

This recruitment will be used to fill four part-time (a maximum of 24 hours per week) Student Support Technology (SST) position for the College of Business at Oregon State University (OSU). Pay rate for this position is 16.80 per hour.

Requirements

Interpersonal communication skills, including phone etiquette
Professional and courteous demeanor
Desire to provide outstanding customer service
Ability to work independently and learn quickly
Self-motivated
Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
Must meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling program
Undergraduate and post-baccalaureate student: 6 credit hours per term
Undergraduate international student: 12 credit hours per term
Graduate student officially admitted to Graduate School: 5 credit hours per term
Graduate international student officially admitted to Graduate School: 9 credit hours per term
International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services ( USCIS ). A reduced course load is approved by the Office of International Services ( OIS ), and must be provided to the Student Employment Center.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Nice To Haves

Experience with Microsoft Office 365
Demonstrated knowledge of Windows 11
Familiarity with Active Directory, DNS, DHCP, and networking basics
A demonstrable commitment to promoting and enhancing diversity

Responsibilities

Responding to walk-in, phone, and email questions about the computer lab
Maintaining printers
Cleaning computer labs and common areas
Maintaining communication between Level 2 Student Support Technicians and full-time employees.
Making and monitoring tickets within our ticketing system (Service Now).
Opening and closing facilities
Limited facilities maintenance