Technology Operations Specialist

SMART TECH SKILLS LLC

8h • Remote

About The Position

The Technology Operations Specialist is a cross-functional technologist supporting data, systems, IT operations, security, and platform administration within a lean environment. This role blends Salesforce administration, helpdesk support, data governance, and operational process improvement to ensure reliable, secure, and well-governed technology operations.

Requirements

• 5+ years supporting enterprise IT or operations environments
• Experience in cross-functional IT roles (systems, support, operations)
• Strong ability to manage multiple priorities in a fast-paced environment
• Hands-on Salesforce administration and reporting experience
• Strong data management, analysis, and data quality expertise
• Advanced Excel and reporting/dashboard development skills
• Experience with helpdesk tools (ServiceNow, Jira, Freshdesk, etc.)
• Experience with identity management (Okta, Azure AD, SSO)
• Experience with user lifecycle management and access governance
• Experience creating SOPs, workflows, and technical documentation
• Strong process improvement and operational efficiency mindset
• Strong “technology generalist” mindset across systems, data, and operations
• Excellent organizational and multitasking abilities
• Strong problem-solving and analytical skills
• Clear communication and stakeholder support focus
• High attention to detail and documentation discipline
• Ability to work independently in a lean, collaborative team environment

Nice To Haves

• Experience with Drupal or other CMS platforms
• Knowledge of cybersecurity fundamentals and risk management
• SQL or database querying experience
• Experience with MDM platforms and asset management
• Familiarity with data governance practices
• Hands-on Salesforce admin with strong data governance awareness
• Experience supporting IAM, helpdesk, and IT operations
• Comfortable spanning multiple domains (data, security, web, systems)
• Process-oriented with strong documentation skills
• Thrives in small teams with broad, high-impact responsibilities

Responsibilities

• Administer Salesforce (users, data, reports, dashboards)
• Maintain data integrity, quality, and governance standards
• Perform data analysis and support reporting needs
• Develop dashboards, metrics, and data documentation
• Lead data cleanup and quality improvement initiatives
• Manage helpdesk tickets (triage, resolution, escalation)
• Support end-user systems and technology operations
• Administer IAM solutions (Okta, Azure AD, SSO, user lifecycle)
• Manage MDM platforms, assets, and device lifecycle
• Support cybersecurity, vulnerability remediation, and compliance
• Create SOPs, workflows, and technical documentation
• Standardize processes and improve operational efficiency
• Maintain knowledge base and documentation standards
• Drive continuous improvement initiatives
• Support website administration and CMS (e.g., Drupal)
• Perform updates, troubleshooting, and performance improvements
• Ensure platform security and functionality

Benefits

• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed