Technology Operations Specialist II
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Overview: The individual in this role is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. They are the primary contributor to the creation of infrastructure tools and their integration as an infrastructure service. The role facilitates deployment of technical solution by developing templates, playbooks and automation used during implementation. They consistently look for opportunities to improve the reliability and efficiency when implementing and maintaining infrastructure tools and/or services. This individual embraces a culture that drives innovation and continuous improvement.
Requirements
- 3+ years of experience as a Technology Operations Specialist
- Assist in translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
- Conduct on site evaluations of third-party products being considered for firm adoption
- Assist in evaluation of reference models, blueprints, and playbooks to ensure they are fit for purpose
- Develop software solutions to address manual and repeatable work or inefficient processes
Nice To Haves
- Assist Technical Analysts and Infrastructure Engineers by ensuring that technology solutions comply with enterprise system design and engineering standards
- Contribute to the creation/selection of functional and nonfunctional product evaluation requirements within and across domains
- Act as a consultant on a range of technologies where he or she is a subject matter expert
- Promote an inclusive and healthy working environment and help to resolve organizational impediments/blockers
Responsibilities
- Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
- Mentors other team members and provides technical leadership
- Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
- Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
- Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
- Provides release support when needed and manages engagement across audiences
- Provides full lifecycle management of the infrastructure and application environments
- Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
- Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
- Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
Benefits
- affordable, competitive and flexible benefits
- competitive benefits to support their physical, emotional, and financial well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
