Technology Operations & Mainframe Operator
Regions•Hoover, AL
•$46,750 - $57,270•Hybrid
About The Position
At Regions, the Technology Operations and Mainframe Operator supports the availability, reliability, and performance of enterprise and mainframe computing environments by executing routine computer operations and serving as a first-level responder to mainframe and infrastructure alerts. The role combines scheduled production processing with real-time monitoring and incident response in a 24x7 banking environment.
Requirements
- High School Diploma or GED
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a team environment when applicable
- Ability to work under direct guidance
- Good customer service skills
- Good problem-solving skills
- Good written and verbal communication skills
- TSO/ISPF
- JCL
- JES2
- IWS/CA7/Control -M
- Service Now/Pager Duty
- Mainframe system console monitoring
- Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Associate’s or Bachelor’s degree in a related field
- Prior technology operations experience including computer and mainframe operations
Responsibilities
- Monitors and operates mainframe and enterprise systems, including console operations and batch processing
- Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards
- Executes and monitors mainframe and distributed batch jobs and distribute operational outputs
- Maintains mainframe production documentation and operational records
- Performs first-level troubleshooting and escalate incidents per defined procedures
- Supports outage management activities including bridges and incident timelines
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- Works under clearly defined procedures
- Works under close supervision
Benefits
- Eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
