Technology Operations & Mainframe Operator

Regions Bank•Hoover, AL

5d•Onsite

About The Position

At Regions, the Technology Operations and Mainframe Operator supports the availability, reliability, and performance of enterprise and mainframe computing environments by executing routine computer operations and serving as a first-level responder to mainframe and infrastructure alerts. The role combines scheduled production processing with real-time monitoring and incident response in a 24x7 banking environment.

Requirements

High School Diploma or GED
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a team environment when applicable
Ability to work under direct guidance
Good customer service skills
Good problem-solving skills
Good written and verbal communication skills
Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate’s or Bachelor’s degree in a related field
Prior technology operations experience including computer and mainframe operations
TSO/ISPF
JCL
JES2
IWS/CA7/Control -M
Service Now/Pager Duty
Mainframe system console monitoring

Responsibilities

Monitors and operates mainframe and enterprise systems, including console operations and batch processing
Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards
Executes and monitors mainframe and distributed batch jobs and distribute operational outputs
Maintains mainframe production documentation and operational records
Performs first-level troubleshooting and escalate incidents per defined procedures
Supports outage management activities including bridges and incident timelines
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Works under clearly defined procedures
Works under close supervision