Technology Operations Analyst I
About The Position
In this role, you support the management of IT assets — hardware, software, products, and services — by tracking and reporting IT asset inventory and deriving IT asset management metrics. You help maintain the accuracy of the asset record, support refresh budget planning, and contribute to the governance and optimization of the technology portfolio. This role manages in-scope hardware assets through their entire lifecycle: planning, acquisition, deployment, monitoring, maintenance, and disposal. It may also provide governance to ensure asset management processes are adhered to by internal teams and service partners. The role monitors warranties and maintenance agreements, proactively analyzing asset age, end-of-life (EOL), and end-of-service (EOS) data. It assists with maintaining the hardware and software catalogue — ensuring completeness and accuracy through inventory data cleanup and decommissioning as required — and identifies and resolves discrepancies in the asset record. The role performs analysis and makes recommendations on software license optimization and licensing position. It maintains hardware and software contract inventory and supplier artifacts, and develops, implements, and monitors best practices for asset renewal analysis, data entry, and lifecycle management. The role supports long-range refresh budget planning by compiling asset age, cost, and volume data, and tracking actuals against plan. It may create and track purchase orders in SAP, reconciling status against asset records; use discovery tools to reconcile deployed assets against the system of record; and support automation of recurring reporting using AI-enabled tools under senior guidance. The role performs other duties as may be assigned.
Requirements
- Bachelor's degree in Business, IT, Supply Chain, or related field, or equivalent experience
- 2–4 years in IT asset management, technology operations, procurement, or a related field
- Working knowledge of IT asset lifecycle practices and ITAM/ITSM platforms (e.g., ServiceNow, Flexera, Zylo)
- Understanding of software licensing models, contract terms, and optimization principles
- Working knowledge of budget and cost data to support refresh planning and variance tracking
- Strong Excel skills
- SAP or ERP exposure (purchase order creation/tracking)
- Familiarity with discovery/inventory tools (e.g., SCCM, Intune)
- Interest in AI-enabled tools (e.g., Copilot) for process automation
- Detail-oriented and process-driven, with the ability to work across procurement, finance, and service delivery teams
- Age – 16 or older
Nice To Haves
- Power BI
- ITIL Foundation preferred, not required
Responsibilities
- Support the management of IT assets — hardware, software, products, and services — by tracking and reporting IT asset inventory and deriving IT asset management metrics.
- Maintain the accuracy of the asset record.
- Support refresh budget planning.
- Contribute to the governance and optimization of the technology portfolio.
- Manage in-scope hardware assets through their entire lifecycle: planning, acquisition, deployment, monitoring, maintenance, and disposal.
- Provide governance to ensure asset management processes are adhered to by internal teams and service partners.
- Monitor warranties and maintenance agreements, proactively analyzing asset age, end-of-life (EOL), and end-of-service (EOS) data.
- Assist with maintaining the hardware and software catalogue — ensuring completeness and accuracy through inventory data cleanup and decommissioning as required.
- Identify and resolve discrepancies in the asset record.
- Perform analysis and make recommendations on software license optimization and licensing position.
- Maintain hardware and software contract inventory and supplier artifacts.
- Develop, implement, and monitor best practices for asset renewal analysis, data entry, and lifecycle management.
- Support long-range refresh budget planning by compiling asset age, cost, and volume data, and tracking actuals against plan.
- Create and track purchase orders in SAP, reconciling status against asset records.
- Use discovery tools to reconcile deployed assets against the system of record.
- Support automation of recurring reporting using AI-enabled tools under senior guidance.
- Perform other duties as may be assigned.
Benefits
- Walmart will accommodate the disability-related needs of applicants and associates as required by law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
