Sr Information Technology Operations Analyst
About The Position
We are seeking a highly motivated and detail-oriented Senior Analyst, Information Technology Operations Management to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements. The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.
Requirements
- 5+ years in Information Technology operations or service delivery roles
- Bachelor’s degree in Information Technology or related field
- Experience in regulated environments (GxP preferred)
- Experience in LabIT environments
- Experience with ServiceNow or similar tools
- Familiarity with monitoring and endpoint tools
- Experience with reporting and analytics
- Strong understanding of Information Technology operations processes (incident, problem, change, asset)
- Ability to manage multiple priorities
- Strong communication and analytical skills
- Detail-oriented with focus on compliance
- Information Technology operations lifecycle understanding
- Operational controls and compliance awareness
- ITIL familiarity
- Incident and problem management experience
Nice To Haves
- Basic automation/scripting knowledge preferred
- ITIL preferred
Responsibilities
- Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment
- Ensure adherence to standard operating procedures (SOPs) and operational runbooks
- Support high availability and reliability of infrastructure and applications
- Execute and monitor operational controls related to system access, asset management, and security compliance
- Maintain audit-ready documentation and evidence for audits
- Identify control gaps and partner on remediation
- Analyze workflows for inefficiencies and opportunities for automation
- Drive continuous improvement initiatives
- Contribute to SOP development and updates
- Collaborate with Information Technology, engineering, security, and business teams
- Support shared ownership models and improve handoffs
- Work with vendors for service delivery
- Track and report key operational metrics (SLAs, uptime, compliance)
- Perform root cause analysis for incidents
- Provide insights for improvement
- Support issue resolution and communications
- Assist with training and documentation
Benefits
- annual bonuses or other incentive plans
- equity awards
- pension or retirement benefits
- 401(k) company match
- health and wellness programs
- fitness centers
- insurance benefits (e.g. medical, dental, vision, life and disability)
- paid time off
- family support benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
