Information Technology Analyst

City of National City•National City, CA

1d•Onsite

About The Position

Under general direction performs a variety of complex tasks related to information systems functions, activities and operations related to the City's multi-user and server-based computer systems; maintain and support the City's local and wide area data network systems, voice system, network servers and infrastructure, as well as desktop and mobile hardware and software; perform a wide variety of complex technical duties involved in installation, repair, and maintenance of personal computers, network servers, network infrastructure, peripherals, phone system, and equipment; provide support and maintenance to the City's third party developed software; and perform other related duties as assigned.

Requirements

60 units of college-level courses in information systems or related field with two (2) years of experience in computer operation, including operation and maintenance of operating systems, exchanges, and internet connectivity.
Current principles and practices related to server virtualization, Enterprise Servers ( Email, Web, SQL Server and Terminal Server services); desktop and mobile hardware (PC, laptop and thin-client) and software ( operating systems and applications) support; familiar with local area networks (LAN) and remote access troubleshooting; network knowledge and LAN fundamentals, including network interface connection and user installation, various network topologies, LAN administration, servers, switches and network architecture; voice communications equipment and services including modems, cabling plans, and coaxial and fiber optic cables; computer hardware and software applications and associated security and backup procedures firewall and network security; basic electronics methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including telephone, voice mail, fax, and related microcomputer systems; operating, installing, maintaining, configuring, and troubleshooting a variety of computers, local and wide area network equipment, servers, and peripherals, including but not limited to desktop and mobile computers, servers, routers, hubs, switches, audio/visual equipment, telephone equipment and accessories, mobile computing (vehicular) systems and wireless access devices.
Analyze complex computer systems dealing with municipal government applications; install various microcomputer hardware and software; solve the more difficult computer usage problems; work well with vendors and outside contractors and contacts; administer maintenance contracts and license agreements; apply knowledge of generic software applications such as electronic spreadsheets, database management, and word processing; apply knowledge of local area network connection, maintenance, and troubleshooting principles and practices; read and interpret complex technical documents, reports, and instructions; follow both oral and written instructions; establish and maintain effective working relations with others; train others on the appropriate use of software and hardware once it is installed; prioritize and organize work; write specifications and reports as needed.
Possession of a valid California Class C Driver's License or other means that would allow for the ability to commute to City facilities or other sites for meetings, trainings, and to provide technical support or a review of technology needs.
Applicants must be of good character and reputation.
Applicants must not have a record of conviction of a serious offense, or numerous convictions of minor offenses.
Credit rating, if established, must be satisfactory.

Nice To Haves

Resume describing experience, education, and training in relation to the requirements of the position

Responsibilities

Provide first and second level support for desktop and mobile computers
Receive, log and track all calls from users related to problems and questions; install new and/or update PC hardware components and client software
Respond to user requests for hardware or software assistance and help troubleshoot and solve PC and Network problems
Complete move/add/change requests; monitor and maintain windows enterprise servers
Set up and maintain user security access on LAN/WAN, remote Cloud-based and telephone systems
Perform backups on LAN/WAN servers, and telephone systems
Troubleshoot a wide range of client and network problems in addition to repairing personal computers, servers, and peripheral equipment; monitor and troubleshoot the network infrastructure and perform Network Administrator tasks
Develop, enhance and maintain technical documentation
Install, configure and support a virtualized server environment
Maintain and support all servers (email, intranet and internet web sites, content management software, web server, video streaming)
Install, configure and support third-party software and legacy applications
Schedule vendor maintenance and repair activities
Provide additional third-party support for department specific applications
Develop and provide training for City departments on the use and application of hardware and software
Maintain city-wide inventory of network, telecommunications and computer hardware, software, books, manuals and other related documents
Generate reports as requested by city departments
Keep current on trends, developments, innovations, and equipment, used in desktop and mobile systems, anti-virus software, office automation, graphics, spreadsheets, and word processing
Assist in projects as assigned
Analyze and evaluate vendor supplied software and hardware products
Coordinate the acquisition, installation and application of vendor products.