Technology Operations Support Analyst

Facet

1d•$90,000 - $110,000•Remote

About The Position

Facet was founded in 2016 on the belief that objective, personalized financial advice is essential to living well. Our mission is to empower people to live more enriched lives by delivering a new standard of advice. By removing asset minimums, we provide holistic planning that goes far beyond investments to address every way money impacts life. To achieve this, we leverage a "human-plus-tech" approach, combining the expertise of CFP® professionals with cutting-edge AI and automation. This model allows Facet to integrate advice into our members’ entire financial picture—all for an affordable, flat membership fee. Our commitment to innovation and member success has earned national recognition, including being ranked the #1 Best Financial Advisory Firm 2025 by USA TODAY and named to Newsweek’s list of America’s Top Financial Advisory Firms 2025. With an A+ BBB Rating and a Trustpilot “Excellent” score, we are proud to be redefining the industry for our members and our team alike. Why Join the Facet Team? Champion the Employee Experience: Have the autonomy to ensure Facet's team has flawless, secure, and zero-friction access to the mission-critical tools they need to build innovative software and service our clients. Allergic to Manual Work: Join a team that despises operational drag. If user provisioning or a software deployment has to be done manually more than once, your default instinct is to script it out of existence. You will have the mandate to systematically replace human-in-the-loop IT bottlenecks with automated workflows. Frontlines of FinTech Security: Work at the intersection of IT operations and cybersecurity. You won't just reset passwords; you’ll actively monitor threat intelligence, tune security tooling, and play a pivotal role in protecting our systems. Scale with Engineering Rigor: Bring engineering best practices to internal IT. Use modern deployment tools, monitoring capabilities, and change management to ensure our fleet of devices and internal platforms maintain exceptional trust, compliance, and uptime. Collaborative Technical Influence: Partner across the organization—from end-users to engineering leadership—to coordinate vulnerability patching, implement threat response capabilities, and steer critical vendor relationships.

Requirements

1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols.
Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution.
Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag.
Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments.
Familiarity with modern software distribution and remote management technologies (such as InTune, Kaseya, or Connectwise) for Windows, MacOS, or ChromeOS.

Nice To Haves

Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom.
Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce.
Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions.
Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations.
Solid understanding of change management and/or project management lifecycles.

Responsibilities

Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization.
Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles.
Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data.
Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities.
Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet.
Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity.
Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure.

Benefits

$90,000-$110,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant
Equity
Unlimited PTO
medical, dental, and vision insurance
401(k) with employer match
short and long term disability coverage (paid by Facet)
life insurance options
paid parental leave
Certification reimbursement program
Work from anywhere in the US