Technology Manager, IT Vendor Mgmt

Johnson & Johnson Innovative Medicine • New Brunswick, NJ

17h • $102,000 - $204,000 • Hybrid

About The Position

This role is responsible for leading strategic IT vendor relationships that support global technology services across DePuy Synthes. The Technology Manager, IT Vendor Mgmt drives value, performance, risk management, and continuous improvement across a complex vendor ecosystem, ensuring alignment with business priorities, regulatory requirements, and financial objectives. This role has a direct impact on service quality, cost optimization, and the scalability of IT services supporting a global medical technology organization, and reports into the DePuy Synthes Technology organization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (required).
• 6-8 years of progressive experience in IT, vendor management, sourcing, or technology services, with demonstrated accountability for vendor performance and outcomes.
• Proven experience managing strategic IT vendors in a global or matrixed enterprise environment.
• Strong understanding of IT service delivery models, including managed services, cloud, infrastructure, and application services.
• Experience working with IT service management frameworks, metrics, and performance reporting (e.g., ITSM concepts, SLAs, KPIs).
• Ability to assess vendor technology capabilities, security posture, and operational resilience in partnership with technical teams.
• Strong commercial acumen with experience supporting contract negotiations, cost optimization, and value realization.
• Ability to translate business needs into clear vendor expectations and measurable outcomes.
• Demonstrated people leadership experience, including coaching, performance management, and talent development.
• Strong stakeholder management skills, with the ability to influence across IT, business, and external partners.
• Fluent in English

Nice To Haves

• Master’s degree or MBA (preferred).
• Experience supporting regulated industries such as healthcare, medical devices, or life sciences.
• Experience working with global sourcing models and vendors across multiple geographies.
• Familiarity with financial management of IT services, including budgeting and chargeback/showback models.
• Experience driving vendor consolidation or transformation initiatives.
• Additional languages are a plus.
• Certifications: (e.g., ITIL, Vendor Management, Project Management) are preferred.

Responsibilities

• Lead the end‑to‑end management of strategic IT vendors, including onboarding, performance management, renewals, and exits, to ensure reliable and cost‑effective technology services.
• Establish and govern vendor performance through SLAs, KPIs, scorecards, and regular business reviews, driving accountability and continuous improvement.
• Partner with IT service owners, sourcing, procurement, finance, and legal teams to align vendor strategies with business and technology roadmaps.
• Identify, assess, and mitigate vendor‑related risks, including operational, financial, cybersecurity, and compliance risks, in alignment with enterprise policies.
• Support contract negotiations and commercial discussions to optimize cost, value, and service outcomes across the vendor portfolio.
• Drive standardization of vendor management processes, tools, and reporting across Technology Services.
• Lead and develop vendor management team members, fostering a culture of accountability, collaboration, and continuous learning.
• Provide executive‑level insights and reporting on vendor performance, risks, and financials to IT and business leadership.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager