Director-Vendor Mgmt Services

AT&T•Atlanta, GA

3d•$171,000 - $287,200•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Director, Agency Strategy & Operations (MGO) Role Overview The Director, Agency Strategy & Operations is a leadership role within the Marketing & Growth Organization (MGO), accountable for shaping and optimizing the agency ecosystem that supports enterprise marketing execution. This leader will define the strategy, governance, and operational model for agency engagement across the organization, ensuring external partnerships are structured to deliver high-quality work, measurable business impact, operational efficiency, and scalability. This role serves as a critical connector between internal marketing, business, and operational stakeholders and external agency partners. The ideal candidate brings deep expertise in building high-performing agency models that enable speed, consistency, innovation, and growth in addition to a strong blend of strategic thinking, operational rigor, financial discipline, and cross-functional leadership. The Director will play a central role in advancing modern marketing operations, improving the effectiveness of agency investments, and establishing clear accountability for performance, delivery, and return on investment.

Requirements

3-5 Years of experience will be aligned to the final job leveling; typically requires significant experience in marketing strategy, agency management, marketing operations, or related functions
Deep experience leading and managing external agency ecosystems, including creative, media, digital, production, and specialized marketing partners
Strong knowledge of marketing operating models, agency governance structures, and scalable delivery processes
Demonstrated business and financial acumen, with experience managing budgets, contracts, scopes of work, and vendor performance
Proven success leading complex, cross-functional initiatives and influencing senior stakeholders across matrixed organizations
Experience using data, reporting, and performance insights to drive decision-making, optimization, and measurable business outcomes
Strong executive presence with the ability to communicate clearly and effectively across all levels of the organization
Experience leading change and operational transformation in dynamic, fast-paced environments preferred

Nice To Haves

Agency ecosystem strategy and governance
Marketing operations and process optimization
Vendor negotiation and financial management
Performance measurement and ROI management
Data-driven decision-making
Executive communication and stakeholder management
Cross-functional leadership and influence
Operational transformation and continuous improvement

Responsibilities

Define and lead the enterprise agency strategy across the Marketing & Growth Organization, including agency portfolio design, partner selection, capability mapping, and scope optimization
Establish and evolve governance frameworks that create clarity in roles, responsibilities, decision rights, and ways of working across internal teams and agency partners
Develop agency operating models that improve consistency, quality, compliance, and business alignment across marketing activities
Lead evaluation and selection processes for agency partners, including RFPs, capability assessments, onboarding, and transition planning
Ensure contracts, service models, and performance expectations are clearly defined and aligned to organizational priorities
Lead end-to-end agency-enabled marketing operations to improve workflow efficiency, speed-to-market, quality, and scalability
Design and implement standardized processes for briefing, intake, prioritization, approvals, creative development, campaign execution, and delivery
Identify bottlenecks and operational inefficiencies across the marketing delivery lifecycle and drive solutions that simplify and streamline execution
Partner with internal teams to ensure agencies are integrated effectively into planning and execution rhythms
Champion best practices, playbooks, and operating standards that elevate executional excellence across the organization
Establish agency performance management frameworks, including KPIs, scorecards, SLAs, and business outcome measures
Monitor and assess agency effectiveness across quality, responsiveness, strategic contribution, efficiency, and commercial value
Partner with analytics and insights teams to connect agency outputs to campaign performance and business impact
Translate data, performance trends, and stakeholder feedback into actionable optimization plans
Drive a culture of accountability and continuous performance improvement across agency relationships
Collaborate closely with Marketing, Digital, Product, Brand, Finance, Legal, Sourcing, and Procurement to align agency strategies with enterprise priorities and business goals
Serve as a senior point of contact between internal stakeholders and external agency partners, fostering productive, transparent, and high-performing relationships
Influence senior leaders through clear communication, strong business cases, and thoughtful recommendations
Build alignment across diverse stakeholders with differing priorities, ensuring decisions support both near-term delivery and long-term strategic outcomes
Oversee agency investment across scopes, retainers, project work, and resource allocations to ensure efficient and effective use of budget
Lead financial planning and budget management for agency-related spend, with a focus on cost transparency, value realization, and resource optimization
Partner with Procurement and Finance on contract negotiations, commercial structures, rate management, and ongoing vendor governance
Identify opportunities to improve value from agency partnerships while maintaining quality, agility, and strategic support
Manage ongoing agency relationships to ensure delivery against contractual commitments and business expectations
Identify and drive opportunities to modernize the agency operating model, including new capabilities, technologies, workflows, and ways of working
Lead transformation initiatives that improve marketing agility, reduce complexity, and enhance the scalability of execution
Assess evolving business needs and market trends to ensure the agency ecosystem remains fit for purpose
Introduce innovative approaches that improve collaboration, production efficiency, measurement, and overall marketing effectiveness
Foster a mindset of continuous improvement across teams, partners, and processes

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone