Sustainment Lead

Intuitive•Sunnyvale, CA

About The Position

The Technology Lead – Security Systems is responsible for the stability, optimization, and lifecycle management of security technologies across global operations. This role provides hands-on technical leadership and troubleshooting, drives standards and best practices, and partners closely with cross-functional teams to ensure secure, compliant, and highly available physical security systems. The role will also partner with Business Continuity Planning (BCP) and Environmental Health & Safety (EHS) to ensure security technologies effectively support resilience, life safety, and emergency response.

Requirements

Bachelor’s degree in Information Technology, Engineering, Security Technology, or a related field, or equivalent practical experience.
Demonstrated experience implementing, supporting, and sustaining physical security technologies (e.g., PACS, video management, visitor management) in a complex, multi-site, or global environment.
Strong technical troubleshooting skills across applications, servers, networks, and endpoints, with a track record of resolving complex system issues.
Hands-on experience with access control and badging systems and/or other enterprise security platforms and integrations (e.g., SSO, HRIS, directory services, APIs).
Experience collaborating with Business Continuity and/or EHS teams, or supporting continuity, life safety, or emergency response use cases through technology.
Proven ability to partner effectively with global and regional stakeholders, translating business requirements into scalable technical solutions.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Strong organizational and time-management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders simultaneously.
Self-starter with a high degree of ownership, able to work independently, prioritize effectively, and drive issues to closure.

Nice To Haves

Experience operating in a regulated, audit-heavy, or compliance-driven environment (e.g., SOX, ISO, PCI, or similar) is preferred.

Responsibilities

Provide technical ownership for core security systems (e.g., access control, badging, video, visitor management) across multiple sites and projects, from design input through implementation and ongoing support.
Serve as an escalation point for complex technical issues, performing advanced troubleshooting to restore services quickly and minimize operational impact.
Drive configuration standards, hardening guidelines, and lifecycle roadmaps for security platforms, ensuring consistency, reliability, and security across the environment.
Collaborate with Security, IT, Network, Facilities, BCP, EHS, and regional teams to design, integrate, and maintain security technologies that meet technical, safety, and business requirements.
Engage early in project planning and design reviews to define technical requirements, interface points, and infrastructure needs for new sites, renovations, and technology deployments.
Partner with vendors and integrators on solution design, implementation quality, patching, and long-term support, holding them accountable to performance and uptime expectations.
Support global badge/access control and related security operations, including onboarding/offboarding workflows, entitlement changes, and system configuration updates.
Work with BCP to ensure security systems support continuity and resilience plans (e.g., failover, redundancy, and recovery procedures for critical security platforms).
Partner with EHS to align security technologies with life safety requirements, emergency procedures, and incident response (e.g., muster reporting, emergency door behavior, alarm integrations).
Monitor system health and performance, leveraging dashboards, alerts, and logs to proactively identify issues and drive remediation before they impact end users.
Contribute to and help enforce technical standards, runbooks, and operating procedures for security systems, ensuring they are current, practical, and adopted by supporting teams.
Maintain accurate documentation for system architecture, integrations, configurations, and support processes to enable efficient operations and knowledge sharing.
Identify opportunities to improve reliability, automate manual tasks, reduce technical debt, and enhance the overall user experience of security technologies.