Technology Lead, Digital Experience & Enterprise Services
About The Position
Berkley One is seeking a Technology Lead, Digital Experience & Enterprise Services to drive the technology vision and delivery for their Digital Engagement, CRM, Customer Experience, and Enterprise Services platforms. This role involves influencing enterprise strategy and leading the development of innovative customer and agent-facing solutions. The position is based in West Hartford, CT, Morristown, NJ, Wilmington, DE, or Chicago, IL, with a hybrid work schedule of 4 days in the office and 1 day remote. The company offers a culture of innovation, teamwork, and opportunities for internal mobility and visibility to senior leaders. This role is crucial for leading digital transformation, cloud innovation, and AI strategy at Berkley One.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
- 5+ years of software engineering experience.
- 3+ years in a Technology Lead, Lead Engineer, Solution Architect, or similar leadership role.
- Proven success designing and delivering enterprise-scale software solutions.
- Strong ability to communicate with both technical and non-technical audiences.
- Proven experience leading enterprise-scale software development and architecture.
- Strong background with Java, Spring Boot, APIs, Microservices, React, and TypeScript.
- Experience with Azure or AWS, Kubernetes, DevOps, and CI/CD.
Nice To Haves
- Knowledge of Generative AI, LLMs, RAG, and AI-enabled development tools.
- Ability to collaborate with both technical and business stakeholders.
- Insurance or financial services experience is highly valued.
Responsibilities
- Lead Digital Transformation, Cloud Innovation & AI Strategy at Berkley One
- Drive the technology vision and delivery for Digital Engagement, CRM, Customer Experience, and Enterprise Services platforms.
- Influence enterprise strategy while leading the development of innovative customer and agent-facing solutions.
- Lead the design and delivery of scalable, cloud-native solutions.
- Drive digital experiences across web, mobile, CRM, and self-service platforms.
- Partner with business leaders to translate strategy into technology outcomes.
- Champion secure-by-design engineering practices and modernization initiatives.
- Identify and implement Generative AI solutions that improve customer experience and business efficiency.
- Guide engineering teams and establish best-in-class development standards.
Benefits
- Competitive compensation
- Paid time off
- Comprehensive wellness benefits and programs
- Employer funded health savings account
- Profit sharing
- 401k
- Paid parental leave
- Employee stock purchase plan
- Tuition assistance and professional continuing education
- Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
