Enterprise Architect, Digital Experience

Brown & Brown Insurance • Remote - Florida, FL

1d

About The Position

Brown & Brown is seeking an Enterprise Architect, Digital Experience to shape how brokers and customers experience the company digitally. The role owns target-state and transition-state architecture for broker tools, customer portals, CRM, and content platforms, and charts a practical path to implementation. It sets enterprise direction, standards, and architecture strategy for the experience platform landscape, including Salesforce and Adobe, rather than directly configuring or administering platforms.

A central focus is establishing one unified digital experience architecture across Brown & Brown, serving Retail and Specialty Distribution through shared platforms and standards instead of separate segment-specific solutions. The architect partners with delivery teams, domain and solution architects, and business and delivery leadership to create ideal-state roadmaps and reconcile them into constrained, fundable plans.

The role guides platform and delivery teams on architectural fit, integration, and scalability; contributes early to program planning and solution reviews; advocates for emerging technologies; and establishes patterns and delivery-friendly governance. It also advises executives on digital experience strategy, facilitates architecture review boards, and mentors solution architects and front-end/UX engineers.

Requirements

• Bachelor's degree in computer science, HCI, Information Systems, or a related field.
• 10+ years of IT experience, mostly in digital experience, CX, CRM, or front-end-adjacent architecture.
• 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership.
• Working architectural knowledge of Salesforce and Adobe experience platforms; implementation-level expertise is not required.
• Strong knowledge of front-end architecture, design systems, and UX/CX patterns.
• Experience defining target-state and transition-state architecture and reconciling roadmaps with delivery constraints.
• Experience building unified architecture across distinct business models or go-to-market segments.
• Track record advocating for and adopting emerging CX/experience technology.
• Strong executive communication skills.

Nice To Haves

• Master's degree in technology, HCI, or a related field.
• Salesforce Architect certification (Application/System Architect).
• Adobe Experience Manager or Analytics certification.
• Insurance, financial services, or regulated-industry experience.
• Broker, agency, or distribution-partner platform experience.
• Familiarity with AI-driven personalization.
• Experience in scaled agile environments such as SAFe.

Responsibilities

• Own the multi-year target-state vision for broker and customer digital experiences and define transition states to achieve it.
• Drive unified enterprise experience architecture for Retail and Specialty Distribution on shared platforms and standards.
• Build unconstrained roadmaps and work with delivery, PMO, finance, and business leadership to develop constrained, fundable plans.
• Evaluate emerging customer-experience technology and recommend adoption paths.
• Set enterprise architecture direction and standards for the experience platform landscape, including CRM and platforms such as Salesforce and Adobe.
• Define how broker-facing tools and customer-facing experiences connect as a coherent enterprise system.
• Guide platform and delivery teams on architectural fit, integration approaches, and long-term scalability.
• Engage early in program planning and solution reviews to shape architectural direction.
• Provide consultative support to solution architects and front-end/UX engineers, and arbitrate trade-offs among experience quality, platform constraints, and delivery timelines.
• Champion emerging CX technology, including personalization and AI-assisted broker tools; sponsor proofs of concept and pilots; and evaluate proposed tools from teams or vendors.
• Author digital-experience and front-end engineering architecture principles and standards; maintain pattern libraries, reference architecture, and ADRs.
• Promote API-first, headless, and modern integration patterns.
• Establish lightweight, delivery-friendly governance for experience projects; embed security- and privacy-by-design principles with Information Security; and track and mitigate technical debt.
• Advise executives on digital experience strategy in business terms and facilitate architecture review boards for experience initiatives.
• Mentor solution architects and front-end/UX engineers and encourage adoption of standards through influence.

Benefits

• Medical/Rx, dental, vision, life, and disability insurance.
• Employee stock purchase plan (ESPP).
• 401(k).
• Student loan assistance.
• Tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off and holidays.
• Preferred partner discounts.
• Additional benefits may be available; enrollment waiting periods or eligibility criteria may apply, and offerings may vary by subsidiary or location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior