Technology Internship Program (AI Strategy)

CNA Insurance • Chicago, IL

2d • $35,000 - $65,000 • Hybrid

About The Position

CNA's Tech Summer Internship Program is looking to create a team of interns for a dynamic and fast-paced 10-12 week training program that provides hands-on experience in shaping the future of AI-driven innovation, governance, and workplace transformation. Interns will collaborate with cross-functional teams to pilot productivity tools, assess AI risks, and contribute to responsible innovation across the enterprise.

Requirements

• Must be a sophomore, junior, or senior (undergraduate) or in the first year of a Master’s program pursuing a degree in Information Systems, Computer Science, Human-Computer Interaction, Business Technology, or a related field.
• A minimum 3.00 GPA is required (overall and major).
• Familiarity with digital productivity platforms (e.g., Microsoft 365 tools such as Word and Outlook, Google Workspace) and interest in emerging AI technologies.
• Understanding of basic IT concepts including systems architecture, user experience, and enterprise tooling.
• Ability to research, analyze, and clearly communicate technical concepts related to AI and workplace technology, both written and verbal.
• Strong collaboration skills with the ability to work independently and within cross-functional teams.
• Excellent organizational skills and time management to support multiple pilot initiatives.
• Strong organizational skills.
• Excellent interpersonal and communication skills.
• Effective problem solving, analytical aptitude, learn quickly and embrace change.
• Demonstrated leadership ability.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

• In-depth education in technology, the insurance industry, CNA’s organization and how Technology plays a leading role in an insurer’s profitability.
• A dedicated manager and a mentor who will guide you throughout your internship program at CNA.
• Opportunities to meet with members of our senior leadership team and learn about their personal experiences in Technology within the insurance industry.
• Professional and personal development activities and ongoing feedback and coaching on performance.
• Consideration for potential full-time placement upon graduation.

Responsibilities

• Collaborate with CNA’s Digital Workplace Enablement and AI Strategy teams to pilot and evaluate emerging AI tools such as Microsoft 365 Copilot and Copilot Web Chat.
• Support the development and refinement of AI governance policies, standards, and guidelines that promote ethical and compliant use of AI.
• Conduct risk assessments and control testing for generative AI tools used in business operations.
• Partner with business units to optimize AI prompts, data formats, and workflows to improve operational efficiency.
• Explore regulatory developments and industry trends to inform CNA’s AI compliance strategy.
• Contribute to training materials and awareness campaigns on responsible AI use.

Benefits

• CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Career Level: Intern