Technology Innovation and Data Specialist

Four Seasons Hotels and Resorts•New Orleans, LA

2d•Onsite

About The Position

Four Seasons Hotel and Private Residences New Orleans is seeking a Technology Innovation and Data (TID) Specialist to join their dynamic Information Technology team. This role will assist the management team in the efficient operation and maintenance of all computer systems, data, and voice communications activities throughout the property.

Requirements

4-year college degree or at least 1 year in IT experience, hotel experience preferred
Reading, writing and oral proficiency in the English language
Proven ability to maintain a safe working environment while demonstrating professionalism, sound decision-making, and exceptional organizational skills.
Ability to interpret and analyze data, quickly grasp technical concepts, and apply operations knowledge to drive efficient and effective outcomes

Responsibilities

Maintain and support critical hotel technology systems, including the Property Management System (PMS), Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale (POS) platforms, ensuring maximum uptime and reliable 24/7 operations.
Provide systems administration and end-user support, including user account management, access configuration, troubleshooting, documentation, and training on hardware and software systems.
Assist with server and infrastructure management, including performance monitoring, operating system upgrades, maintenance, troubleshooting, and overall technology environment reliability.
Deliver technical support across all property applications, including back-office, sales and catering, human resources, and other business systems, while managing service restoration, issue resolution, and cybersecurity protections such as virus prevention.