Technology Implementation Lead

Humana • Louisville, KY

4d • $106,900 - $147,000

About The Position

This is a high-visibility role supporting critical business initiatives. The successful candidate must be able to quickly establish priorities, respond to evolving business needs, and drive results in a fast-paced environment. We are seeking an individual who is highly responsive, proactive, and able to provide timely support to stakeholders while balancing multiple priorities and deadlines.
Responsible for the day-to-day execution and operational management of Humana's Enterprise Device Provisioning program. Coordinates device forecasting, inventory management, order fulfillment, supplier activities, and lifecycle operations to ensure associates receive technology efficiently, accurately, and on time. Supports budget tracking, operational reporting, asset management, and process improvement initiatives while maintaining service levels and operational continuity across the provisioning ecosystem.

Requirements

• Bachelor's degree in Business, Operations Management, Supply Chain, Information Technology, or a related field, or equivalent combination of education and experience.
• Experience supporting technology operations, device provisioning, inventory management, service delivery, supply chain operations, or similar operational environments.
• Strong knowledge of inventory management, order fulfillment, asset lifecycle management, and operational processes.
• Experience with process improvement, workflow optimization, data analysis, and operational reporting.
• Ability to collaborate effectively with Technology, Procurement, Finance, HR, suppliers, and other cross-functional teams to resolve issues and maintain service continuity.
• Strong organizational skills with the ability to manage multiple priorities, monitor operational performance, and drive issue resolution in a fast-paced environment.
• Proficiency with reporting and analytics tools, including Excel and dashboarding platforms, to monitor KPIs and support operational decision-making.
• Advanced proficiency in Excel, automation technologies, and AI-powered solutions, to develop automated workflows, enhance reporting and forecasting, improve operational efficiency, reduce manual effort, and support data-driven decision-making.

Responsibilities

• Execute daily provisioning operations and support program performance against established service levels and operational targets.
• Manage device forecasting inputs, inventory levels, procurement activities, peripheral fulfillment, and order execution to meet business demand.
• Coordinate device redeployment, asset recovery, returns processing, and inventory control activities to maximize asset utilization and minimize waste.
• Track inventory expenditures, supplier service costs, and operational metrics to support budget management and cost control efforts.
• Identify and implement process improvements, automation opportunities, and workflow enhancements that increase efficiency and reduce operational risk.
• Develop operational reports, performance dashboards, and analysis to support business planning, capacity management, and decision-making.

Benefits

• medical
• dental
• vision
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level