Implementation lead

Watershed • New York, NY

4d • $112,500 - $143,800 • Hybrid

About The Position

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
We’re looking for a customer-focused problem solver to join our Implementation team. You’ll lead end-to-end deployments of Watershed for our largest and most complex strategic accounts - translating goals into clear plans, finding solutions to customer needs, orchestrating cross-functional work, and building customer confidence.
You’ll design scalable systems and processes for repeatability while also solving complex, bespoke needs for our largest customers. You’ll partner closely with product, engineering, advisory, customer success, and external partners to keep momentum high and outcomes measurable. This is a unique opportunity to play a critical role driving the success of Watershed’s customer base.

Requirements

• 3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company.
• Experience leading customers through complex programs or projects
• Ability to learn new concepts quickly and thrive operating in a high-volume environment
• Systems thinker who brings structure, clarity, and momentum to ambiguous problems
• Excellent communication skills with technical and non‑technical audiences to introduce new concepts and drive alignment
• Ability to work on multiple workstreams simultaneously, juggling multiple balls and keeping stakeholders accountable
• Keen eye for identifying risks and drive mitigation plans to keep projects on track
• Early adopter of AI solutions and excited to use them to drive impact

Responsibilities

• Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution
• Serve as the customer’s primary point of contact during implementations, building high‑trust relationships across technical and non‑technical stakeholders
• Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs
• Develop a deep understanding of Watershed’s product and services to guide customers on what’s possible and make smart trade‑offs
• Conduct enablements for customers on using complex Watershed features
• Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change
• Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap
• Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed