TECHNOLOGY HOSPITALITY MANAGER - NORMAL, IL

Compass Group•Normal, IL

5d•$70,000 - $75,000•Onsite

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job Summary: Working as an Audio Visual Manager, you are responsible for audio visual needs in a corporate conference center. Additionally, you will be responsible for the following:

Requirements

Minimum of four years' work experience in an audio visual manager or supervisor role
Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems
Proactive mindset to anticipate and support changes in our business
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities
Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook
This is a hands-on job requiring both management skills and technical skills
Ability to move conference room tables, chairs and lift 50 pounds as needed

Nice To Haves

A Bachelor’s Degree preferred
CTS Certification a plus
Membership & participation in professional organizations

Responsibilities

The candidate must be able to problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences
Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings
Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc.
Must be capable of managing own time, working within the broader IT department areas of responsibility
Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing
Oversee the management of daily operations for the conference rooms
Be able to upload and display PowerPoint presentations and slide shows
Coordinate with outside vendors to successfully execute large scale events
Schedule equipment and staff to cover the conference and events of the week ahead
speak with other technology providers to integrate services
Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction
Ensure room check inspections and regular preventative maintenance is performed on all equipment
Create proposals for new AV equipment, services, or staffing as requested or needed
To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards
Identify continuous improvement processes for seamless customer service across both lines of business. Follow up on service challenges and take corrective action