Technology Field Services Technician

Regions Bank•Jackson, MS

1d•Onsite

About The Position

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Ability to image/deploy, repair, or support apps in the Mac Environment
Ability to lift or move items up to 50 pounds
A valid driver's license

Nice To Haves

A+ Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service
Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
Thorough understanding of LAN/WAN network hardware, implementation, and support
Experience with ServiceNow is a plus

Responsibilities

Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in Information Technology ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
Performs other job-related duties and responsibilities as needed
Travels as necessary