Associate Field Services Technology Manager

Hilton • New York, NY

4d • $65,000 - $95,000 • Onsite

About The Position

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager , you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Field Services East team reporting to the Manager Technology Field Services, you will support technologies at the hotel, including IT CapEx projects, and major hotel group events.
What you'll do during a typical day: This is an onsite hotel-based position in New York City that includes weekend and holiday schedules to provide 7-day coverage with the assigned Field IT team. Interact with hotel team by supporting the technology needs of business operations including attendance of daily Hotel Operations Meetings, and if necessary, assist hotel guests/clients to deliver on Hilton's Customer Promise. Manage and action open/active requests or incidents to ensure successful resolution using Hilton's ServiceNow platform including other 3rd-party vendor support processes. How you'll collaborate with others: Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success. Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members. Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decisions. Supporters of ongoing training and building a Culture of Learning. Projects you'll take ownership of: IT CapEx projects for the hotel including network upgrades, server/workstation refreshes and managing hotel technology installations by Hilton approved 3rd party vendors. Hotel upgrade, task force, and conversion related projects.

Requirements

• Professional work experience in Technology or related field
• IT work experience or customer service experience in Hospitality
• Basic understanding of IT hardware, common software/operating systems, and fundamental networking concepts, including desktops/laptops, productivity tools, and basic connectivity troubleshooting
• Willing to work flexible hours and be on-call, including early mornings, evenings, and weekends, based on business needs
• Travel up to 10% outside NYC area

Nice To Haves

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.
• Three (3) + years of professional work experience in Technology or related field
• CompTIA, Cisco Meraki or Microsoft certifications
• Experience with the following Hospitality related core-systems\: PMS, POS, Keycard, and PBX

Responsibilities

• Interact with hotel team by supporting the technology needs of business operations including attendance of daily Hotel Operations Meetings, and if necessary, assist hotel guests/clients to deliver on Hilton's Customer Promise.
• Manage and action open/active requests or incidents to ensure successful resolution using Hilton's ServiceNow platform including other 3rd-party vendor support processes.
• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.
• Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decisions.
• Supporters of ongoing training and building a Culture of Learning.
• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes and managing hotel technology installations by Hilton approved 3rd party vendors.
• Hotel upgrade, task force, and conversion related projects.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees