Technology Enablement Technician

East Coast Credit Union • Antigonish, NS

7h • CA$59,469 - CA$69,964 • Hybrid

About The Position

East Coast Credit Union is seeking a full-time Technology Enablement Technician, preferably located in the Antigonish area. This role provides frontline Tier 1 support to employees, ensuring reliable access to technology tools and applications. The position focuses on troubleshooting, hardware and access management, and delivering consistent, high-quality service while supporting standardized processes and a strong service culture aligned with East Coast Credit Union values.

Requirements

• A Post‑secondary education in Information Technology or a related field, or an equivalent combination of education and experience.
• At least 1-3 years of experience supporting enterprise technology environments, including infrastructure, systems, and business applications.; or an equivalent combination of training and experience.
• Passionate about providing exceptional service.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• A great communicator with time management skills.

Responsibilities

• Act as the first point of contact for employee technology support requests via the ticketing system, phone, and in‑person channels.
• Perform Tier 1 troubleshooting for hardware, software, connectivity, printing, and productivity tool issues.
• Provide onsite and remote support across ECCU locations, ensuring timely resolution within established service targets.
• Clearly communicate progress, expectations, and resolution steps to end users.
• Prepare, deploy, and replace end‑user devices (laptops, peripherals, mobile devices) in accordance with standards.
• Maintain accurate technology asset records, including assignment, lifecycle status, and disposal tracking.
• Assist with onboarding, offboarding, and location moves by ensuring devices and access are ready on time.
• Perform basic access management activities such as account setup, password resets, multi‑factor device issuance, and role‑based access changes under approved procedures.
• Accurately document incidents, requests, and resolutions to support knowledge sharing and trend analysis.
• Identify issues requiring escalation and transition them to Technology Enablement Specialists with appropriate context and diagnostics.
• Contribute to knowledge base articles, user guides, and standard operating procedures.
• Identify recurring issues or process gaps and recommend improvement opportunities.
• Participate in training, service improvement initiatives, and quality reviews as required.

Benefits

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($59,469.22-$69,963.85 annually) and benefits with performance-based incentives.
• Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree