Technology/Delivery Specialist - Lexus of Seattle
About The Position
Lexus of Seattle is looking for a Technology/Delivery Specialist to join their sales team! The Technology Specialist will focus on educating customers about the latest and greatest technology in their new car. After the sale of the car, the Technology Specialist will meet with the client to answer all questions regarding operation of their vehicle. They will make follow-up calls after the purchase to ensure customer satisfaction. They are also responsible for maintaining a complete understanding of all technological aspects of vehicles, communicating effectively, efficiently, and timely to all guests, explaining all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance, and maintenance schedules, inspecting each vehicle being delivered to ensure exemplary customer service and a seamless delivery process, thoroughly completing all associate paperwork with the delivery, and maintaining a professional image in appearance, words, and actions.
Requirements
- Must have a valid driver’s license with excellent driving record
- 2-5+ years of customer service experience
- Excellent customer service skills and ability to work well in a fast-paced environment.
- Strong communication and organizational skills.
Responsibilities
- Educating customers about the latest and greatest technology in their new car.
- Meeting with clients after the sale to answer all questions regarding operation of their vehicle.
- Making follow-up calls after the purchase to ensure customer satisfaction.
- Maintain a complete understanding of all technological aspects of vehicles.
- Communicate effectively, efficiently, and timely to all guests.
- Explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance, and maintenance schedules.
- Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process.
- Thoroughly complete all associate paperwork with the delivery.
- Maintain a professional image in appearance, words, and actions.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
