Technology Delivery Engineer

Mecca Brands•Richmond, VA

13d•Hybrid

About The Position

As we open more MECCA stores, strengthen our online presence and continue to enable our customers to look and feel their best, we have an exciting newly created opportunity for a Technology Delivery Engineer to join our growing IT team at MECCA, for a Fixed Term Contract Until late May 2028. The role you could play: Reporting to the Technology Manager - Retail, you will support the delivery of new technology/hardware into our many retail stores across Australia and New Zealand. As MECCA continues to grow and expand its store presence, you will manage new store rollouts from planning the requirements, liaising with vendors, and traveling interstate and/or overseas to ensure a smooth installation. You will also have the opportunity to work alongside our events team, managing their technical requirements for events and pop-up stores. To help support our Store teams and our Service Desk team, you will be responsible for the creation and upkeep of documentation, asset management and drive process improvements. We’ve recently embarked on a technology transformation and as a result, you’ll have the opportunity to be involved in transformation projects with exposure to some of the latest technologies in the market. You will gain the tech exposure and experience that will set you up for your career as you get to work with systems such as Microsoft Entra, AWS/Cloud migration and SCCM across new store rollouts.

Requirements

Strong prioritization and planning skills.
Ability to adapt and work simultaneously on projects, duties and tasks.
Ability to work with Services Desk, Retail Stores, and other departments to fulfil their needs.
Experience managing external vendors.
Inquisitive and eager to ask questions.
Ability to communicate concerns.
Experience and knowledge of Microsoft operating systems including Windows Server and Desktop.
Knowledge of point-of-sale (POS) hardware and software.
Problem solving, analytics and reporting skills.
Ability to cope with ambiguity.
Proactive approach to working autonomously.
Ability to effectively communicate relevant issues and findings to the business.

Nice To Haves

Knowledge of MAC/IOS systems.
Project Management experience.

Responsibilities

Support the delivery of new technology/hardware into retail stores across Australia and New Zealand.
Manage new store rollouts from planning requirements, liaising with vendors, and traveling to ensure smooth installation.
Manage technical requirements for events and pop-up stores.
Create and upkeep documentation.
Perform asset management.
Drive process improvements.