Technology Communications Specialist II
About The Position
The IT Communications Specialist II is responsible for developing, coordinating, and delivering clear, timely, and consistent communications related to IT services, systems, incidents, and initiatives. This role serves as a key liaison between IT and business stakeholders, ensuring that technical information is translated into user-friendly messaging that supports operational continuity, change adoption, and customer satisfaction. The Specialist II level operates with moderate autonomy, manages multiple communication streams, and partners closely with IT leadership, service management, and technical teams during both steady-state operations and high-impact events.
Requirements
- Ability to work effectively in fast-paced, high-pressure situations, including during critical incidents.
- Strong written and verbal communication skills with exceptional attention to detail.
- Demonstrated experience communicating IT incidents, outages, and changes to diverse audiences.
- 3–5 years of experience in IT communications, corporate communications, IT service management, or a related discipline.
- Bachelor’s degree in Communications, Information Technology, Business, or a related field, or equivalent professional experience.
Responsibilities
- Develop, edit, and publish IT-related communications including service announcements, outage notifications, maintenance notices, change communications, and executive updates.
- Translate complex technical concepts into clear, concise, audience-appropriate language for non-technical stakeholders.
- Ensure consistency of tone, branding, and messaging across all IT communication channels.
- Review communication templates for major incidents, outages, and service degradations, ensuring accurate and timely updates.
- Review communication templates for Change Management.
- Partner with IT leaders, service owners, and business stakeholders to understand communication needs and priorities.
- Serve as a trusted communications advisor during system rollouts, platform upgrades, and process changes.
- Manage communication approvals and escalation paths as required.
- Maintain IT communication templates, standards, FAQs, and knowledge content.
- Publish content across approved platforms (e.g., ITSM tool, intranet, email, collaboration tools).
- Track and improve communication effectiveness using feedback and engagement metrics.
- Identify opportunities to improve IT communication processes, templates, and tools.
- Contribute to communication playbooks, incident communication frameworks, and change enablement strategies.
- Stay current with best practices in IT service communications and organizational change management.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
