Technology Assistant

Morehouse College Portal • Atlanta, GA

2d

About The Position

The Technology Assistant provides quality customer support to all users of campus technology. This role involves supporting customers over the phone and/or face-to-face, communicating technical information to non-technical customers, and troubleshooting a wide range of computing and end-user issues for both campus-owned and customer-owned systems. Responsibilities also include installing desktop computers, software, peripherals, printers, and other technology solutions, as well as troubleshooting basic network and telecommunication issues. Some lifting and moving of computer and network equipment may be required.

Requirements

• Ability to communicate technical information to non-technical customers, verbally and in writing
• Ability to troubleshoot and provide solutions for a wide range of computing issues and end user issues
• Ability to install desktop computers, software, peripherals, printers, and other technology solutions
• Ability to troubleshoot and resolve basic network and telecommunication issues
• Ability to lift and move computer and network equipment

Responsibilities

• Provide quality customer support to all users of campus technology
• Support customers over the phone and/or face-to-face
• Communicate technical information to non-technical customers, verbally and in writing
• Troubleshoot and provide solutions for a wide range of computing issues and end user issues, for both campus-owned and customer-owned systems
• Install desktop computers, software, peripherals, printers, and other technology solutions
• Troubleshoot and resolve basic network and telecommunication issues
• Some lifting and moving of computer and network equipment
• Perform other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed