Technology Alignment Engineer (MSP Onsite)

ModernIT • La Verne, CA

7d • Hybrid

About The Position

Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team, we are positioned at the forefront of innovation and operational excellence. This role exists to keep every client's technology aligned, benchmarked, and documented — closing gaps before they become downtime and turning findings into a smarter, more proactive service model. You are accountable for: every assigned client benchmarked and scored on schedule, and each scheduled service day runs at least 90% proactive — with findings documented and reviewed with the client.

Requirements

• Must have 5+ years of hands-on infrastructure experience (LAN/WAN, servers, endpoints, RMM and security tooling) in an MSP or equivalent environment.
• The ability to benchmark systems against standards and translate findings into client-facing risk and business value.
• Strong documentation skills — SOPs, checklists, and a technical library kept current.
• Professional client communication; for the onsite track, comfort leading client meetings and reliable transportation for visits.
• A non-negotiable gate: you can show hands-on proactive benchmarking / technology-alignment work you personally performed - real infrastructure reviewed against standards, findings turned into documented risk, and a client-facing recommendation.
• Based in or able to commute to La Verne, CA for 8am–5pm PST-aligned hours

Nice To Haves

• Bachelor's degree or equivalent; CompTIA Network+ or Security+ (CISSP / Six Sigma for a Senior TAE track).
• Experience with a technology lifecycle / benchmarking platform (myITprocess, vCIO Toolbox, or Lifecycle Insights).
• Compliance and auditing familiarity, and business acumen for framing findings as risk and ROI.

Responsibilities

• Benchmarking & scorecards: Review each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
• The Scheduled Service Day: Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.
• Fewer reactive tickets: Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.
• Documentation & SOPs: Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
• Sharper standards: Contribute benchmarks to the Standards Committee and keep the standards library evolving.
• Revenue from findings: Surface project opportunities from what you find and feed the vCIO preflight and Technology Business Review (TBR) process.

Benefits

• Health & Insurance Benefits: Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options) Coverage effective Day 1, Modern IT contributes toward employee and dependent premiums, Basic Life and AD&D insurance, Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children), Long-Term Disability insurance (employer-sponsored; effective after 3 months) 60% of earnings up to $10,000/month, Optional Dental and Vision insurance (effective Day 1 if elected).
• Health & Wellness Programs: Medical Flexible Spending Account (FSA), Health Savings Account (HSA) for HDHP participants, Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination), Employee Assistance Program (confidential counseling and resources).
• Additional Voluntary Benefits: Critical Illness, Accident, and Disability coverage, Perks at Work (discounts on travel, electronics, home goods, etc.), Adoption Assistance Program (up to $1,500 reimbursement), Commuter Benefits Program (pre-tax transit/parking).
• Time Off & Holidays: 80 hours of PTO per anniversary year (for new full-time employees), 6 paid sick days per anniversary year, 7 paid company holidays, Up to 2 floating holidays per calendar year.
• Retirement: 401(k) plan with employer match Eligibility begins the first day of the month following 3 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree