Technology Alignment Engineer (MSP - Onsite)

ModernIT•Los Angeles, CA

1d•$80,000 - $110,000•Hybrid

About The Position

Modern IT is a new kind of MSP: more intentional, more informed, and more inspired. Founded on the belief that today’s business needs require different, we’ve rewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion, not stand in the way. By thoughtfully putting services over servers, training and trust over technology, and heartbeats over hardware, we help harmonize people and processes and create IT ecosystems that foster calm, spur confidence, and energize people in the right direction: forward. Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team, we are positioned at the forefront of innovation and operational excellence. Every reactive ticket is a symptom of technology that drifted out of alignment. Most MSPs wait for the outage; we prevent it. This role exists to keep every client's technology aligned, benchmarked, and documented — closing gaps before they become downtime and turning findings into a smarter, more proactive service model. You are accountable for: every assigned client benchmarked and scored on schedule, and each scheduled service day runs at least 90% proactive — with findings documented and reviewed with the client.

Requirements

5+ years of hands-on infrastructure experience (LAN/WAN, servers, endpoints, RMM and security tooling) in an MSP or equivalent environment.
The ability to benchmark systems against standards and translate findings into client-facing risk and business value.
Strong documentation skills — SOPs, checklists, and a technical library kept current.
Professional client communication; for the onsite track, comfort leading client meetings and reliable transportation for visits.
A non-negotiable gate: you can show hands-on proactive benchmarking / technology-alignment work you personally performed - real infrastructure reviewed against standards, findings turned into documented risk, and a client-facing recommendation.
Based in or able to commute to La Verne, CA for 8am–5pm PST-aligned hours

Nice To Haves

Bachelor's degree or equivalent; CompTIA Network+ or Security+ (CISSP / Six Sigma for a Senior TAE track).
Experience with a technology lifecycle / benchmarking platform (myITprocess, vCIO Toolbox, or Lifecycle Insights).
Compliance and auditing familiarity, and business acumen for framing findings as risk and ROI.

Responsibilities

Benchmarking & scorecards. Review each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
The Scheduled Service Day. Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.
Fewer reactive tickets. Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.
Documentation & SOPs. Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
Sharper standards. Contribute benchmarks to the Standards Committee and keep the standards library evolving.
Revenue from findings. Surface project opportunities from what you find and feed the vCIO preflight and Technology Business Review (TBR) process.

Benefits

Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options)
Coverage effective Day 1
Modern IT contributes toward employee and dependent premiums
Basic Life and AD&D insurance (up to $50,000 provided by Modern IT)
Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
Long-Term Disability insurance (employer-sponsored; effective after 3 months)
60% of earnings up to $10,000/month
Optional Dental and Vision insurance (effective Day 1 if elected)
Medical Flexible Spending Account (FSA)
Health Savings Account (HSA) for HDHP participants
Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
Employee Assistance Program (confidential counseling and resources)
Critical Illness, Accident, and Disability coverage
Perks at Work (discounts on travel, electronics, home goods, etc.)
Adoption Assistance Program (up to $1,500 reimbursement)
Commuter Benefits Program (pre-tax transit/parking)
80 hours of PTO per anniversary year (for new full-time employees)
6 paid sick days per anniversary year
7 paid company holidays
Up to 2 floating holidays per calendar year
401(k) plan with employer match
Eligibility begins the first day of the month following 3 months of employment