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About The Position
The Techno-Functional Subject Matter Expert (SME) for Model N serves as a bridge between business stakeholders and technical teams. The role requires deep functional knowledge of Model N Revenue Management solutions and technical understanding to support implementation, configuration, integration, optimization, and ongoing client support in Flex delivery models. The SME leads solution design, promotes best practices, resolves complex issues, and ensures delivery aligns with business objectives. The role covers Model N Revenue Management, Pricing & Contract Management, Government Pricing (including Medicaid, Medicare, 340B, AMP, and Best Price), chargebacks, rebates, and incentives. It involves translating business requirements into functional specifications and system configurations, supporting integrations and data work, and serving as a primary point of contact for clients and internal teams. The SME also mentors junior consultants and analysts and coordinates with Flex delivery leads.
Requirements
- Strong hands-on experience with Model N Revenue Management solutions.
- Solid understanding of Life Sciences or pharmaceutical business processes.
- Experience with government pricing, rebates, chargebacks, and compliance.
- Working knowledge of SQL for data analysis and validation.
- Working knowledge of data integrations and ETL concepts.
- Working knowledge of APIs and file-based interfaces.
- Ability to read and interpret technical design and integration documents.
- Experience working in cloud-based enterprise applications.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to work in Agile and Waterfall delivery models.
- Experience working in global delivery or Flex-based engagement models.
- 8–12+ years of overall IT or enterprise application experience.
- 5+ years of hands-on experience with Model N implementations or support.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
Nice To Haves
- Prior experience as a Techno-Functional Lead or SME.
- Client-facing consulting experience.
- Relevant certifications in Model N or the Life Sciences domain.
- Experience with Flex or managed services delivery models.
- Exposure to regulatory compliance and audit support in Life Sciences.
- Ability to work across multiple projects and priorities.
Responsibilities
- Act as the Model N functional expert across Revenue Management, Pricing & Contract Management, Government Pricing, chargebacks, rebates, and incentives.
- Gather, analyze, and document business requirements from stakeholders.
- Translate business needs into functional specifications and system configurations.
- Configure Model N applications to meet client-specific requirements.
- Lead functional design workshops, user story creation, and solution walkthroughs.
- Support UAT planning, execution, and defect triage.
- Provide post-go-live functional support and optimization recommendations.
- Collaborate with technical teams on integrations, data migration and validation, system enhancements, and customizations.
- Support troubleshooting of complex functional and technical issues.
- Review and validate technical design documents to ensure alignment with functional intent.
- Serve as the primary SME point of contact for clients and internal teams.
- Mentor junior consultants and analysts on Model N functionality.
- Ensure adherence to delivery standards, timelines, and quality benchmarks.
- Participate in release management, regression testing, and change impact analysis.
- Coordinate with Flex delivery leads to support scalable and efficient project execution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
