Technicien(ne) principal du service sur le terrain – Détection de gaz et instrumentation
About The Position
The Senior Field Service Technician will be working within the Process Measurement & Control (PMC) business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position is to provide customer support, advanced field technical support. The position is located in Brossard, Quebec, Canada. You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support a focus on accuracy, timely feedback, and customer satisfaction. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documentation and recording of all activity and communication. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Advanced technical support skills
- Problem resolution skills
- Customer support skills
- Team development and training skills
- Knowledge-sharing skills
- Documentation and recording skills
Responsibilities
- Provide customer support
- Provide advanced field technical support
- Drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team
- Support a focus on accuracy, timely feedback, and customer satisfaction
- Develop a broad understanding of customer needs
- Support the knowledge-sharing mindset, methodology, and tools
- Help develop training curriculum for our Field Organization
- Ensure proper documentation and recording of all activity and communication
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
