Technicien Maintenance Ascenseurs H/F

KONE•Laval, QC

6d•Onsite

About The Position

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Requirements

Customer relationship management
Accurate and real time back reporting of work performed
Maintaining excellent relationships with customers, contact person and end-users
Equipment safety and performance
Managing the site environment during service operations
Identifying site risk and communicating them to supervisor
Taking immediate action on site in case of high risk identification and applying escalation procedure
Identifying “unplanned” service repairs, contacting on-site contact person, getting approval if not covered by contract, and performing them
End-users and site safety
Safe working environment
Safe working practices and carrying out operations according to maintenance and safety instructions
Execution of service visits (planned maintenance, callouts and service repairs) respecting schedule and time limit, quality standards, time allocation and processes
Effectively planning workload in conjunction with service supervisor
Raising sales lead to supervisor
Precise and timely back reporting of work done
Submitting time sheets based on execution
Managing proximity stock (shelving, inventory, stock transfer, etc), identifying spare need, requesting spare to supervisor
Keeping service tooling, van, instruments, etc safe, maintained and in good condition
Contributing to ongoing improvement of products, methods and safety by feedback to PCM organisation and supervisor
Regular update of supervisor on all relevant information
Being familiar with all aspects of lift and associated technology
Attending proposed training

Nice To Haves

May be required to give training/coaching to persons nominated by the supervisor

Responsibilities

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk, and communicate them to his supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
Accountable for the end-users and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
Responsible for effectively planning his workload, in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the execution
Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
Responsible for regular update of his supervisor on all relevant information
Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
May be required to give training/coaching to persons nominated by the supervisor