Technicien de terrain bilingue (Équipement d'automatisation)/ Bilingual Field Service Technician - Automation - (Home based near Bas-Saint- Laurent, QC)
About The Position
A Field Service Technician is tasked with installing, configuring, maintaining, troubleshooting, and repairing customer systems and equipment, encompassing both hardware and software components. This role can involve working on-site or remotely and may require coordination and collaboration with other support teams or third-party vendors. While these responsibilities are typically carried out within an assigned region, the technician may be required to operate anywhere in Canada. The position also includes travel, after-hours work, and weekend duties. The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English.
Requirements
- College diploma in electronics, robotics or electromechanics.
- At least 5 years experience as a field service technician.
- Demonstrate leadership and maintain high standards of customer satisfaction.
- Capacity to learn and understand the functions of McKesson APS equipment and apply learnings.
- Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.
- Good written and verbal communication skills.
- Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.
- Demonstrate a Customer First, team-oriented, positive attitude.
- Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
- Ability to work independently in the field.
- Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.
- Must have and keep a valid driving license.
- Proficient in spoken and written English.
Nice To Haves
- Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
- Experience with complex electronic control systems, troubleshooting and repair an asset.
- Experience in healthcare or pharmaceutical industry is an asset.
- Experience with Hospital Automation and healthcare automation is an asset.
- Employee will be using his own vehicle.
- Relevant front line, field based technical customer service work experience a clear asset.
Responsibilities
- Act as a service representative for specific customers.
- Participate in the on-call schedule.
- Perform preventive maintenance.
- Be accountable for customer satisfaction.
- Manage and maintain equipment and parts to execute service requests in a timely manner.
- Keep your inventory up to date.
- Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.
- Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
- Complete all administrative and reporting requirements, including all mandatory Training.
- Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
- Participate in the set-up of commercial showcase events as required.
- Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.
- Foster a culture of excellence and customer-first service relationship.
Benefits
- Competitive compensation package
- Total Rewards
- Annual bonus or long-term incentive opportunities may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
