Technician

Hendrick Automotive Group•Charlotte, NC

24d•Onsite

About The Position

The Technician examines customer vehicles, identifies needed repairs and maintenance, estimates repair costs, and performs the required service work. The role documents completed services, requests necessary parts, uses available technology to support the customer experience, and completes work efficiently in accordance with dealership and manufacturer guidelines. The Technician maintains customer satisfaction at or above company standards and keeps the work area organized, clean, and safe. The position requires participation in required training, accurate recording of work hours, and compliance with dealership policies, safeguards, and applicable federal, state, local, and company safety rules. The Technician demonstrates the company's Core Values and performs other duties as assigned. This role has no direct supervisory responsibilities. Work is performed primarily in the service area, with movement around vehicles and work in various physical positions. The job involves safe operation of power tools and test equipment and may expose the employee to loud noise, vibration, exhaust fumes, and other service and repair conditions. The role involves frequent interaction with customers, service advisors, and the service manager. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
Automotive field of study or work experience.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Designation as a Master Technician by the respective manufacturer; ASE Master certification if required by the manufacturer.
State inspection/emissions license required by the state.
Completed manufacturer training, including diagnostics, EV, diesel, and specialty vehicles.
Completed necessary manufacturer training to perform all warranty repairs on all model vehicles.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.
Ability to lift up to 50 pounds; regularly talk and hear, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Use available technologies to enhance the customer experience.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards rules and regulations.
Demonstrate the company’s Core Values.
Comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Perform other duties as assigned.