Technician V, Lab Management

Ciena • Ottawa, ON

4d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. This role contributes to the reliability and effectiveness of Ciena Canada ULC’s lab environments by enabling consistent access to well-maintained, accurately tracked, and operational lab resources. The position plays a key role in supporting internal engineering teams through disciplined lab operations, technical problem-solving, and continuous improvement.

Requirements

• 3+ years of experience in asset tracking and inventory management within a technical lab environment.
• Application of hardware installation, configuration, and lab equipment maintenance activities.
• Background in maintaining and working with network infrastructures in a lab setting.
• Utilization of scripting software to automate operational or maintenance tasks.
• Experience executing software deployments and configuration activities on lab systems.
• Demonstrated troubleshooting of complex hardware, software, and network-related issues.
• Application of facilities-related operational tasks relevant to lab environments.
• Application of project management principles to lab initiatives or equipment deployments.
• Experience producing technical documentation, procedures, and user guides.
• Demonstrated customer-focused interaction with internal stakeholders for lab-related requests.

Responsibilities

• Manage lab asset inventories using structured asset tracking systems to ensure accuracy and traceability.
• Install, configure, and upgrade lab hardware and systems to meet operational and project needs.
• Maintain lab equipment and environments to ensure reliable operation and adherence to cleanliness standards.
• Coordinate lab-related facilities activities, including power, cooling, and space utilization.
• Deploy and manage software on lab systems, ensuring correct configuration and integration.
• Automate routine lab tasks through scripting to improve efficiency and repeatability.
• Troubleshoot hardware, software, and network infrastructure issues within the lab environment.

Benefits

• medical
• dental
• vision plans
• participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company-paid holidays
• paid sick leave
• vacation time
• Paid Family Leave
• other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed