Technician Team Lead - Audi San Diego
About The Position
Audi San Diego has an outstanding opportunity for a Technician Team Lead to join their team! This role involves supervising, mentoring, and assisting with the development of technicians in the workshop. The Technician Team Lead will partner with regional TDA & Diagnostic Specialist to assist with onboarding and career development for technicians. This position serves as a liaison between various departments including the Service Manager, Diagnostic Specialist, Service Advisors, Parts personnel, Technicians, Warranty Administration, and clients. The role requires maintaining close contact with the Shop Foreman to support personnel, ensuring quality control inspections and road tests are completed post-repairs, and upholding warranty policies and procedures. The Technician Team Lead will also be responsible for assigning jobs based on technician skillset and workload, managing team goals, metrics, and KPIs, and effectively coaching, providing performance feedback, and offering development opportunities.
Requirements
- Must be Audi Master Certified.
- Experienced in service principles, concepts and service department operations
- Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
- Current ASE Certifications
- Valid Driver’s License with a clean record
Responsibilities
- Supervise, mentor and assist with the development of technicians in the workshop
- Partner with regional TDA & Diagnostic Specialist to assist with onboarding and career development for technicians
- Serve as a liaison between the Service Manager, Diagnostic Specialist , Service Advisors, Parts personnel, Technicians, Warranty Administration and clients
- Maintain close contact with Shop Foreman to support personnel
- Ensure quality control inspections and road tests are completed as applicable post repairs
- Ensure adhesion to warranty policies and procedures
- Perform all other duties and special projects as assigned
- Assign jobs according to technician/team skillset and workload requirements
- Manage team goals, metrics, KPI's, work volume
- Effectively coach, give performance feedback and provide development opportunities within own area of responsibility or department
- Assist with employee evaluations and goal setting
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
