Technician-Mechanic

Koenig & Bauer US, Inc•Toronto, ON

8d•Remote

About The Position

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the Canadian and US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

Requirements

High School Diploma or GED-equivalent required.
Post-high school degree or certification in a technical field including but not limited to printing, industrial/plant maintenance.
Two years minimum of related education and work experience in printing, press manufacturing, industrial/plant maintenance, or other related technical field.
Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software.
Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screw drivers.
Ability to read electrical schematics and mechanical CAD drawings.

Responsibilities

Travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for Koenig & Bauer printing presses.
Interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call.
Effectively communicates technical information and resolutions to customers with varying degrees of technical knowledge and abilities.
Develops a plan of action to address customer issues with an emphasis on quality work and efficiency to minimize installation or downtime and to control costs.
Performs various mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites including but not limited to gripper settings on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, plate and blanket clamps, bladder replacement, machines crashes with infeed, inker, base unit, or delivery, perfector issues, and cylinder replacement.
Performs installation of Koenig & Bauer equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press including installing base units straight on the pad, inker placement, installation of infeed, extension, delivery, and feeder; placement of pumps and cabinets (i.e. wash-up or air).
Performs thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues.
Identifies parts, parts numbers, estimates necessary repair time for each component, and prioritizes list of needed repairs by safety, quality, and production.
Troubleshoots complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Director of Technical Service, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
Determines and executes an action plan for making necessary repairs including identifying necessary parts and working with the customer and Koenig & Bauer Parts Department in the procurement of parts, working with the customer and Koenig & Bauer Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with Koenig & Bauer Warehouse and Service in the arrangement of any special tools needed for the job.
Delivers world-class customer service with each and every customer interaction including introducing or greeting the customer upon arrival, listening and asking questions of the customer to understand how you can help, informing customer of findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
Fulfills the obligation of the original service call and sees the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department.
Completes accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
Adheres to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
Performs other related job responsibilities as necessary based on business needs.